Mid Solutions Engineer

Murphy AI is a next-generation debt collection platform powered by artificial intelligence, designed to optimize recovery rates while maintaining respectful and personalized communication. Our advanced automation streamlines the process of collecting overdue invoices for businesses, providing a seamless and effective solution. At Murphy AI, we're tackling one of the toughest challenges in fintech: making debt recovery more efficient, autonomous and scalable. Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, email and sms to maximize results while preserving trust. By combining advanced artificial intelligence with powerful automation, we're setting a new standard for how businesses recover payments. As a fast-growing startup that has already made an impact within less than a year in the market, we are building a talented team to scale our operations and drive our vision forward About the Role As a Mid Solutions Engineer for our Mexican Market at Murphy, you are the technical partner for a portfolio of clients, responsible for ensuring smooth onboarding, successful implementation, and ongoing technical optimization. You will work in close collaboration with engineering and product, translating client goals into actionable technical plans and solving problems quickly and effectively. You will operate with autonomy but also know when to escalate or collaborate on more complex situations. Responsibilities Client Success & Technical OwnershipManage the technical relationship with a set of mid-market and enterprise clients. Translate business needs into technical configurations, workflows, and integrations. Drive successful deployments, ensuring systems are well-implemented and aligned with client goals. Advocate for clients internally, providing high-quality product feedback. Technical Problem SolvingTriage technical issues, collaborating with engineering when necessary. Analyze client workflows and data to identify optimization opportunities. Maintain clear documentation and provide reusable solution guides. Cross-Functional ExecutionCoordinate technical deliverables with product, engineering, and operations. Communicate progress clearly to clients and internal stakeholders. Ensure execution is fast and technically sound. Growth ContributionIdentify opportunities for expansion or upsell based on usage and client needs. Support GTM team. Requirements 2–4 years in Solutions Engineering, Customer Engineering, Technical Support, Implementation, or similar technical roles. Engineering, technical, or data background. Native Spanish, advanced English, and other languages are a plus. Solid problem-solving and technical communication skills. Ability to manage integrations and client implementations autonomously. Curious, proactive, and comfortable working in a fast-changing environment. Bonus: experience with AI or data-centric products. This role involves occasional short trips to the UK and other European destinations to visit clients, so availability for travel is required. What we offer Salary: €42.000–€60.000 gross/year Stock options: Because we all build Murphy together – you'll own a piece of what we're creating. Impact: Be part of our startup journey from day one, playing a key role in our growth and building something meaningful from the ground up. Learning: Continuous development through trainings, knowledge-sharing, and exposure to other top-tier startups in our ecosystem. Healthy meals: No more boring tupperware – enjoy daily meals with Nora Foods. We cover 50% of each order  Cobee card: Flexible compensation for transport and restaurants, so you can make the most of your net salary. Ride into work: Forget traffic jams – hop on your Panot e-bike and cruise to the office We cover 50% of your subscription. Hybrid & Flexible: Our default setup is hybrid – 3 days a week at our office in Poblenou, surrounded by a thriving tech scene, and 2 days of remote work. But if there's one thing that defines us, it's flexibility: we trust you to organize your time and space in the way that helps you do your best work. Our Process We believe that hiring is a two-way street: while we get to know you, you also deserve the chance to understand who we are, how we work, and what makes Murphy AI special. Here's what you can expect: First Interview – Getting to Know YouA conversation with a future teammate who's excited to find a new colleague. We'll talk about your story, what drives you, and what you're looking for next—no trick questions, just a genuine exchange. Second Interview – Deep DiveYou'll meet the Hiring Manager and potentially another team member. This is a more technical discussion where we explore your skills in detail, walk through real scenarios, and answer any questions you might have about the role. Tech Assessment or Business CaseA practical exercise to see how you approach challenges similar to those you'd tackle at Murphy. You'll have time to reflect and showcase your thinking—no rush, no surprises. Coffee at the Office with the FoundersFinally, you'll join us in our Barcelona office for a relaxed coffee with the founders and the Hiring Manager. It's the perfect opportunity to experience our culture firsthand and meet more of the team who could soon be your colleagues. To learn more about how we hire and what to expect at every step, feel free to explore our Hiring Guide  We are committed to building a diverse, inclusive, and equitable workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive. We believe that different perspectives drive innovation and success, and we actively foster an environment where all voices are heard and respected.