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hace 2 semanas

Barcelona, España BizAway A tiempo completo

We are looking for a driven and enthusiastic Spanish speaking Clients Specialists (m/w/d), who desires to contribute to the growth and success of our Customer Success Team. Your role in BizAway  Support clients through onboarding, ramp-up, renewal, and upsell processes at scale. Engage clients via calls, email campaigns, webinars, group trainings, and digital playbooks to ensure adoption. Proactively identify clients at risk of non-renewal and take steps to retain them. Spot upsell opportunities and route them into structured plays (e.g. additional departments, new features). Use dashboards and Salesforce to monitor client health and ensure full portfolio coverage. Collaborate with Support, Product, and Service teams to resolve issues and represent the voice of small. clients Continuously suggest and test automation and process improvements to deliver success at scale. Your basic qualifications  Experience in Customer Success,

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    hace 3 días

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