Technical Support Specialist

hace 2 semanas


Sant Cugat, Barcelona, España Win Systems A tiempo completo
Technical Support Specialist L2 - 06 : 00 to 14 : 00hrs Join to apply for the Technical Support Specialist L2 - 06 : 00 to 14 : 00hrs role at Win Systems

Technical Support Specialist L2 - 06 : 00 to 14 : 00hrs

Join to apply for the Technical Support Specialist L2 - 06 : 00 to 14 : 00hrs role at Win Systems

Win Systems is a leading technology supplier with 25 years of experience providing management solutions, electronic roulette, and slot machines to the casino and lottery industries.

With its best-in-class casino management systems, gaming machines, and an easily integrated end-to-end service, Win Systems is the go-to supplier for all gaming requirements.

Win Systems aims to become the trendsetter for the gaming technology sector, and we are certain our solutions will shape the future of the casino environment

This role is responsible for providing a service to our clients to ensure that our software ERP WIGOS remains operational through proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents to resolution.

Assist in training new agents, sharing expertise, and providing mentorship.

Support ongoing professional development within the team.

Contribute to regular performance reports for the customer care department.

With low frequency, it will be required to act as a Level 1 Agent.

3 years of experience in Windows Server (2008 / 2008 R2 / 2012 / 2012 R2 / 2016)

~ Experience in IT security and Networking

~ Experience in systems monitoring and incident management

~ Experience with SQL Server Databases.

~ Development of scripts, preferably in PowerShell (nice to have)

~ Knowledge of hardware for servers (Nice to have)

High-level English and Spanish. Spoken and written.

Beverages and fruits in the office

Important : This position requires a high level of English and Spanish. Schedule from 06 : 00 to 14 : 00 hours and weekend shifts twice per month (Remotely).

Employment type Full-time

Job function Information Technology

Industries IT Services and IT Consulting

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