Chief Operations Officer

About the Role Given the rapid growth InPost Iberia is experiencing, we are looking for a Chief Operations Officer to lead and scale our operations. This role is key in integrating new acquisitions, driving operational excellence, and implementing innovative solutions across the business. The COO will work closely with the Senior Leadership Team to ensure efficiency, high quality, and continued expansion in a fast-paced environment. About InPost Group in Iberia InPost Group is Europe’s leading out-of-home delivery partner, operating across nine countries including Poland, the UK, France, Benelux, Portugal, Spain, and Italy. We are reshaping the delivery market by transforming e-commerce logistics through innovation, technology, scalable operations and sustainable solutions. We look for people with drive, curiosity and a problem-solving mindset—teams that want to grow with us and do things differently. In Iberia, the business was originally launched in 2007 as Mondial Relay. Following the InPost Group acquisition and rebranding in 2022, the region entered a period of accelerated growth. In just two years, the network expanded from 4,000 to 13,000 Out of Home points, including more than1,000 lockers. With an NPS of 83.3%, customer satisfaction remains our strongest engine for expansion. Everything you are looking for and more As a critical member of the Senior Leadership Team, the COO will be at the front of a transformative journey for InPost Iberia . We are experiencing rapid expansion, driven by both strong organic growth within existing markets and strategic acquisitions designed to broaden our reach and capabilities. This dual-track growth strategy demands a visionary, executional and adaptable leader capable of harmonizing established operations with newly acquired entities, creating a unified and highly efficient organization. The COO for Iberia will champion a culture of innovation and will be the driving force behind integrating cutting-edge technologies to redefine our operational landscape . This includes: strategically deploying advanced mechanization solutions to optimize our network, implementing tailored Artificial Intelligence to drive smarter decision making and predictive efficiencies across vital functions, andleading automation initiatives to streamline end-to-end processes from order fulfillment to customer service. By driving these advancements, the COO will ensure that we not onlyachieve operational excellence , but alsodeliver tangible business value ,strengthen our competitive advantage ,maximize shareholder returns andfoster a culture of continuous improvement . Thekey mission of the COO is toscale our existing operations at ahigh degree of excellence andquality to turn this side of the business into a clear strength against market competitorsto accelerate our business growth . The COO will partner with the General Manager, Commercial director and other SLT members to build a highly competitive environment whosefinal goal is to transform InPost Iberia into a leading player in the industry. This role requires a blend of strategic foresight, hands-on execution, and the ability to inspire a high-performing team to embrace change and achieve ambitious goals. What responsibilities and objectives will you have? Operational Strategy & Execution: Develop, implement, and refine operational strategies that align with the company's overall business objectives and take learnings from group expertise. Lead the execution of operational plans across all departments, ensuring seamless integration and synergy. Oversee the development and implementation of efficient and scalable processes, leveraging technology and automation. Proactively identify and address operational challenges and opportunities, ensuring agility and responsiveness to market changes. Performance Management & Optimization: Establish and monitor key performance indicators (KPIs) across all operational areas such as productivity of the operational functions, unit economics of our execution and general service quality delivered. Analyze operational data to identify areas for improvement and drive continuous optimization. Manage operational budgets and ensure cost-effectiveness while maintaining quality and service levels. Oversee resource allocation to maximize efficiency and productivity. Team Leadership & Development: Build, lead, and motivate high-performing operational teams across various departments. Foster a culture of collaboration, innovation, and continuous improvement. Provide coaching, mentorship, and development opportunities for team members. Ensure effective talent management, including recruitment, onboarding, and performance management. Collaboration & Communication: Partner closely with the CEO, Senior Leadership Team (SLT), other regional COOs, and in alignment with the Group COO, to develop and implement cohesive business strategies across the matrix organization. Communicate effectively with internal and external stakeholders, including investors, partners, and customers. Build strong relationships with key stakeholders to foster collaboration and support. Acquisition Integration (where relevant): Play a key role in due diligence activities for potential acquisitions, assessing operational risks and opportunities. Develop and execute integration plans for acquired entities, ensuring alignment with overall operational strategies. Manage post-acquisition integration processes, including harmonizing systems, processes, and cultures. Well, what will the requirements be? Bachelor's degree in Business Administration, Operations Management, or a related field. MBA preferred. 10+ years of progressive experience in operations management, with at least 5 years in a senior leadership role. Proven track record of successfully leading and scaling operations in a high-growth environment. Experience in the relevant industry (e.g., e-commerce, logistics, retail). Experience with mergers and acquisitions is a plus. Fluent in Spanish and English, strong command of Portuguese will be a plus. Willingness to travel across Iberia and work closely with international teams. Why join us? Because we don’t settle — we go further and multiply impact (10X Attitude ). Because we design every transformation around real customer value (Passionate About Customers ). Because we make things happen fast and smart — not perfect, but done (Go, Go, Go ). Because we believe the future belongs to those who rethink what’s possible (Dare to Disrupt ). Because we win together — diverse, collaborative, driven by one shared vision (One Goal, One Team ). Inclusive Culture InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company's workplaces, as it is focused on promotion, within and outside the company, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions. #J-18808-Ljbffr