Crew Travel Agent

Welcome to this recruitment process with Vueling Applying is your first step to having the opportunity to join the first Top Employer airline in Europe. We hope the information you find here encourages you to apply so we can get to know you and stay connected. Let's start by getting to know us better At Vueling, we love things to happen. We always do our best to go one step further and do it better. We invite our people to celebrate their unique strengths, work as a team to overcome challenges and achieve their goals for the greater good. Our team is made of great professionals. Great and passionate people who collaborate, support and complement each other's skills. We are one of Europe's leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.  Job Purpose  Manage and execute crew hotel and ground transport arrangements across all operational scenarios, in accordance with published rosters, real-time Crew Control updates, legal and contractual frameworks, internal procedures, and cost-efficiency guidelines, in order to guarantee seamless crew movement, ensure operational continuity, maintain regulatory compliance, and drive process improvement and cost optimisation within the crew travel function. Main Accountabilities Ensure that all crew members are correctly accommodated and transported at all times, enabling smooth flight schedule execution and preventing operational disruption. Minimize the impact of unforeseen events on crew positioning and flight operations through timely, assertive and context-aware decision-making. Guarantee full alignment between scheduled crew duties and logistical support, ensuring continuous operational readiness. Ensure financial integrity of the crew travel cost base by preventing discrepancies, detecting overcharging or misuse, and supporting accurate financial reporting. Provide insight-driven recommendations that support cost control, service quality improvement and long-term optimization of the crew travel function. Ensure full traceability, regulatory compliance (including data protection requirements), and audit readiness for all crew travel activities. Maintain a high standard of service quality that supports crew wellbeing, morale, punctuality and operational discipline. Evolve the crew travel function beyond execution by enabling smarter systems, streamlined workflows and a culture of efficiency. Improve planning accuracy and reduce last-minute disruptions by proactively adapting travel arrangements to likely operational scenarios. Promote financial accountability, address systemic issues, and support broader strategic decisions around supplier relationships and cost control. Main Responsibilities Manage and execute crew travel arrangements, including hotel bookings and ground transportation, in line with crew rosters and real-time operational changes. Interpret monthly crew schedules and ongoing Crew Control updates to translate them into accurate and timely travel service requests. Proactively identify and resolve travel-related incidents or operational disruptions, taking autonomous decisions when required. Provide direct, real-time telephone assistance to crew members facing urgent or complex travel issues, handling cases with professionalism and empathy. Review, validate and reconcile supplier invoices, ensuring billed services correspond to requested and delivered services based on crew rosters. Analyze crew travel and operational data to identify trends, inefficiencies, recurrent issues or cost deviations. Maintain accurate records and documentation of travel arrangements, transactions, communications and incidents. Contribute to continuous improvement initiatives by proposing and supporting digitalization, procedural enhancements and cost-saving opportunities. Maintain awareness of the broader operational context to anticipate upcoming impacts and adjust travel planning proactively. Collaborate in the selection, validation, and operational use of external travel service providers, including hotels and transport companies. Escalate significant trends, inefficiencies or irregularities detected through invoice review and operational monitoring to Finance, Procurement or Crew Travel leadership. Main Relationships Crew Control: To receive real-time operational changes affecting crew travel needs, and to coordinate responses to irregularities or disruptions. Scheduling / Rostering: To interpret planned crew rosters and extract travel requirements based on monthly duty allocations. Finance: To ensure proper invoice validation, address discrepancies, and support financial oversight of the travel budget. Purchasing: To collaborate on provider selection, service quality review, and contractual compliance. Short-Term Planner & Crew Travel Lead and Crew Control Supervisor: To report anomalies, escalate complex cases, and align on procedural changes or strategic updates. Flight and Cabin Crew Members: To provide direct support, receive real-time travel queries, and resolve urgent incidents. External Providers (hotels, ground transport): To manage service delivery, confirm bookings, resolve service issues, and validate fulfilment. Education Intermediate or Advanced vocational training in areas such as Administration and finance, Logistics and transport, Reservations and tourism, or Hotel management. Crew regulation frameworks (FTL and CBA) is essential for understanding what travel arrangements are legally acceptable. Knowledge of roster structure and its implications on travel planning. Invoice checking, reconciliation, and service usage verification processes. Internal documentation, traceability and safety protocols (including GDPR). High accuracy in administrative record-keeping and financial sensitivity. Experience   Previous experience in airline operations, crew travel departments, customer service roles with administrative and logistical complexity is required. Background in disciplines related to internal business operations (e.g., invoicing, supplier management) or airline operations is desirable Managing real-time situations requiring quick, independent decisions. Detecting cost anomalies or operational inefficiencies through systematic analysis. Collaborating across functions (Crew Control, Programming, Finance, Procurement). Competencies   Analytical Capacity Planning Organization Detail orientation Communication Adaptability Problem solving Languages   Spanish C1 English C1 Location Viladecans, Barcelona - Spain We are the only Top Employer airline in Europe For the second year running, Vueling is the only European airline and the only low-cost airline in the world to obtain this certification. The Top Employers Institute programme certifies organisations based on the participation and results of their HR Best Practices Survey. This survey covers six HR domains consisting of 20 topics including People Strategy, Work Environment, Talent Acquisition, Learning, Diversity, Equity & Inclusion, Wellbeing and more.