Onsite Support EUC Engineer
hace 1 semana
Job Purpose The EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office‑based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits. Operation Roles and Responsibilities ❖ Technologies : Microsoft Intune, Zoom Meeting Rooms, Microsoft Office 2010, office 365 products – Windows 10 desktops, laptops, printers, networked copiers, Mobile Iron, NIC's, basic LAN / WAN connectivity, network cable patching, Hands & feet support to Rack and stack activities. ❖ IT Tools – SCCM OS deployment, Intune Autopilot OS deployment, Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management) Basic experience in IT industry Good client management & communication skills Good Understanding of ITIL concept & Service Now Computer OS / Peripherals troubleshooting. Asset / Inventory Management Ensure tickets are updated on time and adhere to required SLA. Handling different PC operating systems (Windows 7, 10) Handling end users' incidents and IMAC requests using Service NOW ticketing tool Performing Hardware / Software installation (understanding of deployment tools like SCCM) End-user support – Break fix & Service Requests Desktop / Laptop / Network Printers Management. Basic AV support for conference room & internal events using MTR (Microsoft Teams Room) Image Deployment using SCCM & Auto Pilot VDI technologies Citrix Xendesktop, Azure cloud PC. Laptop AV / endpoint security Management for Mcafee, Cortex XDR. User Data Management (OneDrive, Office 365) Refresh of old asset from windows 7 to windows 10. MTR Video conference support for meeting room and events. Vendor coordination for hardware / spare replacement Incident Management, service Request management, asset Management Support Queue Management to avoid and SLA misses Ability to work independently and in a team environment. Ability to communicate well with internal and external contacts. Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams. Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database. Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices. Provide investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes. Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe. Responsible for successful deployment and upgrades of laptops & workstations. Ability to work independently and in a team environment. #J-18808-Ljbffr
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Onsite Support EUC Engineer
hace 1 semana
Barcelona, España SkySys A tiempo completoJob Purpose The EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business...
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IT Support
hace 7 días
Barcelona, Barcelona, España Sky Systems, Inc. (SkySys) A tiempo completoJob Description:Job Title:IT Support /EUC Engineer / L1 Field Service Engineer - Barcelona, CataloniaJob TypeOnsiteJob Requirements:The EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents,...
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Technical Support Engineer
hace 4 días
Barcelona, España Page Personnel España A tiempo completoWork cases with different issues reported by customer, asking for additional logs and command results if needed. - Establish a diagnosis within 30 minutes after case reception. - Diagnose the logs and information available and create a technical analysis for the field engineer to go onsite and execute. - Assist remotely technician executing the technical...
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Onsite IT/OT Support Engineer
hace 1 semana
barcelona, España Antal International Network A tiempo completoA leading logistics firm is seeking an experienced IT/OT Support Engineer for a 100% onsite role in Barcelona. Responsibilities include supporting hardware/software, maintaining IT and OT infrastructure, and managing incidents. Candidates must have a degree in IT Engineering, 4+ years of experience, and fluency in English and Spanish. This position offers a...
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Information Technology Support Technician
hace 1 semana
Barcelona, España Sharp Brains A tiempo completoJob Details:Position: IT Support Technician L1 (On-site)Role Type: FTEWorking Days: On siteContract duration: 1 year (extendable)Contract Type: Freelance / B2B contractExperience Required: More than 3 years IT Support.Driving License: RequiredSite Address: Barcelona, SpainRole – Onsite Deskside Support (L1/L2) Key Responsibilities:1. Provided end-to-end...
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Senior EUC Windows Administrator | Barcelona
hace 1 semana
barcelona, España The Rank Group A tiempo completoA leading iGaming company in Barcelona seeks a Windows Administrator to manage end-user technologies and improve computing services for employees. This role involves operational support for Windows and Mac devices, managing relationships with service providers, and ensuring user satisfaction. Candidates should have extensive experience in EUC solutions,...
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Onsite IT Support
hace 2 semanas
Barcelona, España SII Group Spain A tiempo completoDesde SII Group Spain buscamos un/a Onsite IT Support para formar parte de nuestro gran equipo en Barcelona
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Senior EUC Engineer
hace 6 días
Barcelona, España Activision A tiempo completoJob Title: Senior EUC EngineerRequisition ID: R Job Description: End User Computing Engineer Job Purpose The End User Computing Engineer will provide operational support for our Mac and Windows endpoint management environment, policies, and applications across various business units. Their primary responsibility is to ensure that our endpoints are...
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Information Technology Support Technician
hace 2 semanas
Barcelona, España Sharp Brains A tiempo completoJob Details:Position: IT Support Technician L1 (On-site)Role Type: FTEWorking Days: On siteContract duration: 1 year (extendable)Contract Type: Freelance / B2B contractExperience Required: More than 3 years IT Support.Driving License: RequiredSite Address: Barcelona, SpainRole – Onsite Deskside Support (L1/L2) Key Responsibilities: 1. Provided end-to-end...
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Information Technology Support Technician
hace 2 semanas
Barcelona, España Sharp Brains A tiempo completoJob Details: Position: IT Support Technician L1 (On-site) Role Type: FTE Working Days: On site Contract duration: 1 year (extendable) Contract Type: Freelance / B2B contract Experience Required: More than 3 years IT Support. Driving License: Required Site Address: Barcelona, Spain Role – Onsite Deskside Support (L1/L2) Key Responsibilities: 1. Provided...
