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Technical Services

hace 1 semana

españa TN Spain A tiempo completo

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Technical Services & Training Manager – Special Hazards EMEA, Madrid Client:

Johnson Controls

Location:

Madrid, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

06.03.2025

Expiry Date:

20.04.2025

Job Description:

Technical Services & Training Manager – Special Hazards EMEA

What you will do

Manages the EMEA wide, Special Hazards Technical Services team, which provides product training, technical support, field services, and audit to EMEA wide customers and the internal Fire Suppression Products (FSP) business.

Develops and leads the multi-skilled team to evolve training material, prioritise activity around field service and audit (aligned with Sales) and to deliver market leading levels of technical support to FSP’s customer base. This role is to manage the centralised Technical Services team but lead as ‘One Technical Team’ with the wider Technical teams to ensure communication frameworks are in place, deploy metrics/dashboards to ensure the teams are correctly prioritising and demonstrating value add activity for FSP and its customers. Work with the Commercial Operations & Technical Services Director to develop a Future State Strategy for FSP Technical Services in EMEA.

One team offering and developing:

  • Valuable field services that support proper installation, testing, operation, maintenance, and QA issues of our products and systems.
  • User support and training for all in-house developed technical design software.
  • Professional approaches to provide sales support and technical support on the correct design, installation, and maintenance of our products and systems.
  • On-line and live training sessions targeting both internal and external audiences.
  • Valuable design services that result in basic designs and calculations for the correct use of our products and systems.

How you will do it

  • Translate the organisational and functional goals into individual tasks and specific action items for the local team members.
  • Create and implement individual development plans for each talent to increase functional performance.
  • Responsible for selection, recruitment, and development.
  • General coordination of daily continuity within the department.
  • Handle and sign off expenses reports and costs generated within the responsibilities of the team members.
  • Monitor and manage the technical support level provided by the team.
  • Develop technical knowledge within the own group and throughout the EMEA organisation.
  • Monitor product pull through resulting from technical services.
  • Monitor and manage the training activity of the group.
  • Translate the general EMEA Services goals into specific training services actions and goals.
  • Co-responsible for the training services, service level, and capacity planning.
  • Responsible for the development of trainers.
  • Manage the availability and expertise of the local training staff.
  • Responsible for the availability and condition of the training materials and samples for the relevant training sessions.
  • Develop relevant training services content that meets market requirements for live training sessions, e-learning, and webinars.
  • Monitor training revenue on proper pricing and handling by Sales via ERP and Data Warehouse System.
  • Develop clear processes and tools for pre-defined design and field services.
  • Drive design and field services revenue and monitor product pull through resulting from these services.
  • Responsible for initial designs and cost price calculation.
  • Monitor design and field services revenue on proper pricing and handling by Sales via ERP and Data Warehouse System.
  • Monitor and improve the performance of the used tools and processes.
  • Develop and implement drawing standards and revision management procedures.
  • Manage the application engineering CAD library and component database.
  • Develop sales supporting tools and materials.
  • Develop services to meet customer requirements.
  • Lead large complex projects and coordinate team activities.
  • Provide and coordinate design and field services activities.
  • Set, monitor, and report on progress of the project planning.
  • Lead or attend overall project meetings.
  • Initiate and monitor improvements of EMEA specific and metric functionality and EMEA database content.
  • Manage the software for our own design services and support sales in developing a successful approach.
  • Manage the software services training support function.

What we offer

Johnson Control offers an interesting compensation package according to your qualification and experience. In addition to our salary policy, job stability, training, the possibility of professional development, and an excellent work environment are part of our employee benefits package.

Working with us you will be part of a global company that welcomes diversity, rewards work well done and inspires people to achieve their best. In an environment that is constantly evolving, we will put the pillars so that you can develop a professional path that is as unique as you. As a member of our team, you will have the opportunity to make a difference.

Who we are

At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers, and manufacturing.

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