Lead Receptionist

More than a hotel, Shanti-Som is a true retreat, offering structured wellness programmes including weight loss, detox, yoga, Pilates, relaxation, and holistic wellbeing. Your MissionAs Reception Team Leader, you will be a key point of contact for the Shanti-Som experience, leading by example at the front desk and ensuring a warm, intuitive, and professional guest journey from arrival to departure. This is a hands-on role focused on service excellence, coordination, and supporting the reception team through positive leadership and best practices. Key ResponsibilitiesBringing best practices to the reception team by identifying opportunities to improve workflows, communication, and guest service standardsCoordinating closely with Spa, Wellness, Housekeeping, and Food & Beverage teams to ensure smooth daily schedules and personalised guest experiencesBe the primary escalation point for guest feedback, requests, and concerns with professionalism, empathy, and efficiencyMaintaining high standards of organisation, attention to detail, and brand presentation at receptionBe the welcoming face for guests, ensuring each arrival feels like coming homeManage check-ins, check-outs, reservations, and payments accurately and timelyEducate and inspire guests to explore the full range of treatments and servicesHelp maintain a calm, beautiful, and pristine space that reflects our high standardsStep in to support other departments as needed, including the Restaurant and Wellness centre. What You BringA natural warmth and presence—someone who knows how to make people feel seen and supportedA deep care for cleanliness, comfort, and atmosphereConfidence and clarity in communicationFlexibility and availability across mornings, evenings, and weekendsA love for learning and a genuine passion for health and wellbeing.RequirementsPrevious experience in hospitality, ideally in boutique hotels or wellness retreatsFluent in English; additional languages are a plusConfident with PMS and general administrative toolsPositive, adaptable, and guest-focused mindsetOwn vehicle required (location not accessible by public transport).Full-time permanent contract (40 hours/week) with rotating shiftsImmediate start A calm and inspiring work environment surrounded by natureOpportunities for growth and ongoing trainingBeing part of a close-knit, passionate team dedicated to guest wellbeingWork in a breathtaking environment that feels more like a sanctuary than a workplaceBe part of a high-vibe, purpose-driven team that supports and uplifts each otherBuild meaningful relationships with guests who deeply value what we doEnjoy a culture that celebrates authentic human connection and joy in serviceApplication Process: