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We are looking for a Senior Travel Agent with deep industry knowledge who can autonomously manage the travel requests of our B2B clients. You will be the point of contact for our Portuguese - speaking clients, ensuring excellent service and providing customized solutions for every business travel need. The role requires strong autonomy, precision, and sharp problem-solving skills. Your role in BizAway : End-to-End Travel Management : Independently manage business travel requests from initial quotation to final confirmation. Comprehensive Booking : Utilize a Global Distribution System (GDS) to plan and book flights, hotels, car rentals, and other necessary services. Policy-Compliant Guidance : Offer expert advice and recommend optimal travel solutions, strictly adhering to client corporate travel policies. Adaptive Problem Solving : Professionally and promptly handle changes, cancellations, and unforeseen situations, including emergencies. Client Relationship Management : Foster high client satisfaction and cultivate lasting professional relationships. Process Optimization : Collaborate with the team to enhance operational efficiency and streamline service delivery. Your basic qualifications Proven experience of at least 3-5 years as a Travel Agent, preferably in the business travel (corporate travel) sector. Fluent command of the Portuguese language (native or C1 level), both written and spoken. Knowledge of Italian and English is considered a strong plus. Excellent knowledge of at least one GDS (e.g., Amadeus, Sabre, Galileo). Strong customer orientation and excellent communication skills. Precision, attention to detail, and the ability to work independently. Exceptional problem-solving skills and the ability to handle stress. Knowledge of tourism market dynamics, airfare rates, and visa regulations. We are also interested in Highly organized and detail-oriented, with the ability to work effectively under pressure. A natural problem-solver, skilled in navigating complex situations. Tech-savvy and proficient with digital tools, demonstrating a keen interest in technology. Multilingual abilities are a plus. Our offer ️ A seat on a scale-up with skyrocketing growth Attractive Compensation, Including Equity In The Company Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions Multicultural and international team Collaborative and smart environment to work and learn Free coffee to kick-start your day and free beers to celebrate together Hybrid setting and flexible working policy and great offices in EuropeBizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.
