WFM Manager
hace 3 días
San Fernando, PH JOB TYPE Full-Time Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a seasoned Workforce Management (WFM) Manager to oversee forecasting , capacity planning , scheduling , and real-time operations across multiple client programs, including Chipotle, True Religion Jeans, and JL Beauty. This role demands strong analytical acumen , leadership, and cross-functional collaboration to ensure operational efficiency and consistent achievement of service level goals. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Position Responsibilities Forecasting & Capacity Planning Develop short-and long-term forecasts (daily, weekly, monthly) for assigned client programs. Create headcount and staffing models that
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WFM Manager
hace 5 días
San Fernando, España Mass Markets A tiempo completoPosition OverviewMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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WFM Manager
hace 3 días
San Fernando, España MCI A tiempo completoSan Fernando, PHJOB TYPEFull-TimePosition OverviewMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions...
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WFM Manager
hace 5 días
san fernando, España Mass Markets A tiempo completoPosition Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...
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Senior WFM Manager: Forecasting
hace 5 días
San Fernando, España Mass Markets A tiempo completoA leading business services firm is seeking a seasoned Workforce Management (WFM) Manager in San Fernando, Spain. This role involves overseeing forecasting, capacity planning, scheduling, and real-time operations across multiple client programs. Candidates should possess strong analytical skills, leadership abilities, and extensive experience in workforce...
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Senior WFM Manager: Forecasting
hace 3 días
San Fernando, España Mass Markets A tiempo completoA leading business services firm is seeking a seasoned Workforce Management (WFM) Manager in San Fernando, Spain. This role involves overseeing forecasting, capacity planning, scheduling, and real-time operations across multiple client programs. Candidates should possess strong analytical skills, leadership abilities, and extensive experience in workforce...
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WFM Manager
hace 3 días
San Fernando, España MCI A tiempo completoA leading business services provider seeks a seasoned Workforce Management Manager in San Fernando, Spain. This role oversees forecasting, capacity planning, and scheduling across various client programs. Candidates should possess strong analytical skills and a Bachelor's degree in Operations Management. The ideal candidate will have at least 5 years of...
