Outbound Sales Representative

Position OverviewMCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry‑leading organization.Job DescriptionAre you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry‑leading training , you’ll be equipped to thrive and grow in a fast‑paced, performance‑driven environment.Position ResponsibilitiesMake outbound and receive inbound calls in a professional and courteous mannerEducate customers on products and services, identifying upsell opportunitiesUnderstand customer needs and recommend tailored solutionsUse internal systems to manage accounts and process orders accuratelyResearch and resolve customer issues, coordinating with other departments as neededFollow scripts, policies, and procedures to ensure consistency and complianceMaintain accurate records and safeguard customer informationEscalate complex issues to supervisors or appropriate teamsStay current with training, updates, and system changesMeet attendance, punctuality, and performance expectationsCandidate QualificationsAll positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:Must be 18 years or olderHigh school diploma or equivalentExcellent verbal and written communication skillsAbility to type 20+ words per minuteBasic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)Familiarity with Windows operating systemsDependable and punctual with a strong work ethicStrong problem‑solving and conflict resolution skillsCustomer‑focused, empathetic, and solution‑orientedAbility to multitask and manage time effectivelyComfortable in a fast‑paced, evolving environmentTeam player with strong interpersonal skillsCompensation & BenefitsAt MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.What You Can Expect From MCIHMO Coverage plus a dependentDental Coverage – In‑house dental assistance worth ₱5,000Free meal during trainingCareer growth and learning opportunitiesAllowances for rice, clothing, laundry and mealsPerformance and loyalty bonusesFrequent disinfection and fogging of workplaceOpportunities for growth and promotionEmployee shuttle servicesCompany retreats and off‑site eventsSocial skills sharpening, networking, and new friendshipsIn‑office rewards, raffles, recognition gifts, and treatsRank & File: ₱100,000 coverage. Supervisors/Managers: ₱120,000 coverage.Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects; move objects from place to place; hold onto objects; and move or exert force up to forty (40) pounds.Conditions of EmploymentMust be authorized to work in the country where the job is based.Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening. Job offers are contingent on drug screening results.Reasonable AccommodationConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.Equal Opportunity EmployerAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.#J-18808-Ljbffr