IT Workplace Services Professional

hace 4 días


Sant Cugat del Vallès, España F. Hoffmann-La Roche Gruppe A tiempo completo

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Como Profesional de Servicios de TI en el Área de Trabajo serás responsable de proporcionar soporte técnico y servicios relacionados a los usuarios finales dentro de la organización. Este rol implica la gestión, implementación y mantenimiento de sistemas tecnológicos en el entorno de trabajo, asegurando que los empleados tengan acceso a las herramientas y recursos necesarios para llevar a cabo sus tareas de manera eficiente.

Principales responsabilidades
  • Actuar como facilitador digital para nuestros colegas y funciones del negocio.
  • Actuar como propietario de la experiencia digital de los empleados para el sitio correspondiente.
  • Impulsar la productividad de los empleados mediante consultoría, proporcionando cercanía e intimidad en los sitios, y asegurando una experiencia personalizada para los empleados de Roche.
  • Aprovechar los datos disponibles (por ejemplo: Nexthink, SNOW) para brindar soporte proactivo.
  • Crear, resolver y cerrar incidentes/solicitudes de servicio dentro de los plazos asignados.
  • Gestionar el ciclo de vida del hardware de TI y los procesos/servicios gestionados de soporte en el sitio.
  • Proporcionar soporte y orientación para los servicios en el lugar (por ejemplo, eventos y reuniones) aprovechando los proveedores internos y externos. Impulsar la experiencia del usuario y promover las mejores prácticas.
  • Impulsar y habilitar la infraestructura estándar del lugar de trabajo, proyectos y despliegues globales/locales en colaboración con los equipos de producto.
  • Abordar proactivamente y seguir las ideas de mejora de procesos.
  • Capacidad para apoyar el proceso de planeación de presupuesto relacionado con el sitio correspondiente.
Perfil Requerido
  • Grado superior o estudios universitarios: Ingeniería en Sistemas (o similar)
  • Nivel intermedio-avanzado Español e Inglés
  • Buen conocimiento sobre los procesos de IT y una buena red dentro de Informática global y el sitio local. (Certificación ITIL - deseable)
Experiencia
  • Habilidades de consultoría en herramientas y soluciones de lugar de trabajo digital.
  • Manejo de Google Suite
Competencias requeridas
  • Solucionador de problemas innovador y proactivo, altamente responsable, con una mentalidad orientada a resultados.
  • Capacidad para influir en decisiones dentro de áreas de experiencia y capaz de presentar soluciones técnicas o problemas a la administración, equipos de proyectos y colegas de negocios en un lenguaje no técnico.
  • Buenas habilidades de comunicación interpersonal combinadas con empatía.
  • Aplicaciones empresariales, implementaciones, consultoría y adopción.
  • Conexión profunda con el sitio y comprensión del entorno y el contexto.
  • Apasionado y conocedor sobre el lugar de trabajo digital.
  • Capacidad para implementar e impulsar la adopción local de soluciones estándares globales.
  • Deseo de aprender.
El empleado debe cumplir con la legislación, procedimientos internos y normativa aplicable en materia de Seguridad, Salud y Medio Ambiente, especialmente en aquellos procedimientos relacionados con la segregación de residuos, aplicación de medidas preventivas y uso de equipos de trabajo y equipos de protección. Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche is an Equal Opportunity Employer.

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