Reservations&Communications Manager

Company description:Mondrian & Hyde IbizaJoin us for a unique opportunity to showcase two one-of-a-kind lifestyle hotel brands coming to the idyllic Cala Llonga beach in Ibiza.Mondrian Ibiza is a sleek wonderland with 154 guest rooms and highly designed public spaces, including an expansive terrace with bay views.Hyde Ibiza is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 401 rooms with natural textures and artisan touches.Together the properties will have 7 restaurant and bar outlets, ranging from premium sushi and an ocean-to-table Balearic fare, all of them highly programmed.Reporting to the Room Division Manager. The hotels are operated by Ennismore, the fastest growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga owned by Apollo.Job DescriptionWhat you’ll do…As Reservations & Communications Manager for Mondrian Ibiza and Hyde Ibiza, you will be responsible for leading and coordinating all reservations activity and guest communications across both hotels, ensuring a seamless, efficient and brand-aligned guest journey from pre-arrival to post-stay. You will act as a key link between commercial, operations and guest-facing teams, maximising revenue opportunities while delivering a consistently high level of serviceMain functions:Manage and oversee the reservations department for both properties, ensuring accuracy, efficiency and service excellence at all times.Supervise, train and motivate the reservations team, fostering a collaborative and high-performance culture.Monitor daily pick-up, availability, inventory and restrictions, working closely with Revenue Management to optimise occupancy and ADR.Ensure correct configuration and maintenance of rates, packages and promotions across all distribution channels.Oversee all pre-arrival and in-house guest communications (email, messaging platforms, phone), ensuring timely, personalised and brand-consistent responses.Handle complex bookings, VIP reservations, group enquiries and special requests.Coordinate closely with Front Office, Sales, Revenue, Marketing and Operations.Prepare regular reports on reservations performance and guest satisfaction.Ensure compliance with brand standards, SOPs and data protection regulations.What we are looking for:Experience:Proven experience in reservations, communications or front office management within lifestyle or luxury hotels.Previous experience in a multi-property environment will be highly valued.Education:Degree or professional training in Hospitality Management, Tourism or a related field.Soft Skills:Strong leadership and people management skills.Excellent communication and interpersonal abilities.High level of organization and attention to detail.Proactive, flexible and guest-oriented mindset.Hard SkillsStrong knowledge of PMS, CRS and distribution systems.Solid understanding of revenue management principles.Proficiency in Microsoft Office and hotel reporting tools.LanguagesFluent English and Spanish, written and spoken.Additional languages are an advantage.Additional InformationWhat’s in it for you…A competitive package and plenty of development opportunities.Contract type: Fijo DiscontinuoJoin an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand.The opportunity to challenge the norm and work in a creative and rewarding environment.Be part of a team passionate about creating great hotel experiences and building a portfolio of brands.Lunch is served daily at the in-house restaurant during the season.Great discounts at all Ennismore hotels and special discounts at numerous island businesses.Many opportunities for progression and change as part of a global family of brands.Regular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun#J-18808-Ljbffr