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At Roche you can show up as yourself, embraced for the unique qualities you bring. The Digital Innovation and Operational Services Chapter is a global team in R&D that focuses on internal improvement: increasing productivity, efficiency, and the ability of the R&D organization to collaborate across its global organizational interfaces. Our work involves reducing complexity of our systems, harmonizing processes, tools, and business practices, and building connections across geographical and organizational silos. We are seeking a R&D Enterprise Tools Operations Specialist to join our global support team. You will be the reliable service provider handling critical system requests within our core business tools, ensuring our scientists and engineers worldwide can focus on developing innovative products for patients. You are quick in learning new software systems and tools , enjoy helping your coworkers every day, and are motivated to innovate internal processes to automate tasks, you will fit right into our team As a part of a global centralized expert support team, execute enterprise tool system tasks based on R&D customer requests, leveraging expert knowledge of business tools, compliance requirements, and R&D teams and processes. Execute R&D System Requests: Fulfill customer tool requests using expertise in business systems and compliance standards. Expert in our Global Business Applications: Act as the subject matter expert for one or more complex R&D business applications. records management, lab data, change requests) for high-accuracy execution. Maximize Scientist Productivity: Use your expertise across business data and organizational structure to streamline operations and save significant time for R&D scientists. Maintain Global Service Excellence: Demonstrate a strong, collaborative customer service mindset within a diverse, global team. Ensure Data Integrity and Compliance: Guarantee all activities strictly adhere to regulated R&D processes, supporting audits and data retrieval. Bachelor’s degree, preferably in a technical, scientific, or business discipline. Experience: 2+ years of professional experience in an operations, technical support, or system administration role, or equivalent academic projects / internships Excellent written and verbal English Language skills are required to support our global organization. German language skills are a plus. Ability to quickly learn new software, systems, and processes is essential. Prior experience in enterprise business applications is desirable (e.g., Electronic Document Management Systems, Learning Management Systems, or Project Management tools). Education and experience in data structures, databases, automation, scripting, AI prompt engineering and/or development of AI agents is desirable Tools: Experience with SAP, Cornerstone, Google Suite and Office Suite is a plus. Demonstrated ability to work well with others in a hybrid virtual and global team environment Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
