Senior UX Design Consultant
hace 3 días
Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.We are seeking a dynamic and technically astute CX Consultant to join our growing team. In this role, you will serve as the technical bridge between our sales team and our clients, driving the adoption of cutting-edge Contact Center as a Service (CCaaS) solutions.Architect high-level solutions primarily on the Genesys platform (Genesys Cloud CX), ensuring alignment with client infrastructure (CRM integrations, WFM, Reporting).Leverage knowledge of the broader CCaaS landscape (specifically Five9 and Amazon Connect) to perform competitive analysis and migration strategies.Handover: Ensure a smooth transition from the sales cycle to the professional services/implementation team by providing detailed architectural documentation.Close the Loop : Drive the evolution of our Service Portfolio by feeding market insights and technical learnings back to the team, effectively closing the feedback loop between Sales and DeliveryExperience: 3+ years of experience in a Pre-Sales, Solution Consulting, or Technical Sales role specifically within the Contact Center industry.Genesys Expertise: Deep technical understanding and configuration knowledge of Genesys (Genesys Cloud CX certification is a strong plus).Bilingual proficiency (C1/C2 or Native) in English and Spanish is mandatory. CX/CRM systems: experience with integration of CX/CRM systemsTechnical Stack: Familiarity with WebRTC, SIP, API integrations (REST), and Cloud platforms (AWS, Azure).Experience with conversational AI (Google CCAI, Lex), WFM tools, and CRM integrations (Salesforce, Zendesk, Microsoft Dynamics).
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Santiago de Compostela, España Groël Handle Design A tiempo completoA growing family business in Galicia, Spain, seeks a Senior Graphic Designer to enhance its visual identity. Applicants should have 5-7 years of experience in graphic design, mastery of Adobe Creative Suite, and a keen aesthetic sense. Responsibilities include designing brand materials, creating digital content, and collaborating with marketing and...
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Sap Sales Distribution Consultant
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hace 1 día
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Sap Ewm Lead Consultant
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hace 4 días
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Senior SAP FI/CO Consultant – S/4HANA UPA
hace 1 semana
santiago de compostela, España Redeuropeaingenierosperuanos A tiempo completoA leading consulting firm is seeking a Senior SAP FI Consultant to support a major S/4HANA Universal Parallel Accounting implementation. This role involves working on a large-scale, multinational program to harmonize financial processes across regions. The ideal candidate has 8-10+ years of experience in SAP Finance (FI/CO) and strong hands-on experience...
