Senior Specialist

Senior Specialist – Customer Success Join to apply for the Senior Specialist – Customer Success role at Wood Mackenzie . Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology and enriched by human intelligence, we provide reliable and actionable insight to enable companies and governments to transition to a sustainable future. With over 50 years of experience, our team of more than 2,400 experts across 30 global locations delivers real‑time analytics, consultancy, events and thought leadership, helping customers separate risk from opportunity and make confident decisions when it matters most. Wood Mackenzie Values Inclusive – we succeed together Trusting – we choose to trust each other Customer‑centric – we put customers at the heart of our decisions Future‑focused – we accelerate change Curious – we turn knowledge into action About The Role Are you passionate about delivering exceptional customer experiences and driving impactful results? Wood Mackenzie is looking for a Senior Specialist – Customer Success to join our dynamic EMEA Customer Success Team, an individual contributor who builds relationships, solves challenges, and helps customers unlock the full potential of their investments. As a CS Senior Specialist, you’ll engage high‑value customers across multiple sectors and regions, advocating and designing success programs tailored to customer goals and business outcomes. From onboarding to renewal, you’ll deliver value and satisfaction throughout the customer lifecycle and work closely with the Customer Organization (CO), a division focused on retaining subscription revenue and delivering a high‑quality customer experience. Key Responsibilities Build and maintain strong relationships with assigned customer accounts, providing consistent, proactive support. Collaborate with customers to ensure they realize the full value of their subscriptions, aligning product usage with business goals. Lead effective onboarding experiences, ensuring customers are trained, supported, and equipped with the right tools for success. Partner with internal teams to encourage early adoption and maximize product engagement. Track customer health metrics, identifying risks early and implementing strategies for mitigation. Serve as the voice of the customer, gathering feedback and sharing insights internally to drive continuous improvement. Conduct Quarterly Business Reviews (QBRs), presenting data‑driven insights to measure progress and influence future direction. Work closely with