Underwriting Operations Technician-(French Speaking)

hace 1 semana


Madrid, España Chubb A tiempo completo

Underwriting Operations Technician-(French Speaking) Provide the highest standards of quality, service delivery and accuracy within the operations function by reviewing instructions received from the Underwriters and brokers accurately enter premium bookings and prepare policy documentation. To undertake quality checking of the end to end booking and policy issuance process to effectively and efficiently deliver the results required. To liaise with the Underwriting team and support them to deliver the best quality registration process to the Broker/client. A flexible approach will be required to support delivery of high quality services and outsourced activities. Prepare required policy documentation within agreed SLAs and quality standards and in line with Underwriter requirements. Support the management of Credit Control queries and conduct root cause analysis using data analysis skills. Support the development and implementation of business processing tools by acting as a Subject Matter Expert (SME) and assisting in requirements gathering and User Acceptance Testing (UAT). Service Delivery & Quality Adherence Maintain data quality through accurate input, demonstrating attention to detail. Lead change by owning processes, including systems UATs, and act as a key contact for new projects. Build strong working relationships with local teams and brokers, functioning as a trusted advisor. Adhere to Chubb information security standards (GDPR) and robust Quality Framework standards and procedures. Identify regular opportunities for improvement and support Business Improvement Initiatives and strategic projects. Participate in all regular team forums, including team meetings, monthly forums, and team events, demonstrating strong communication and interpersonal skills. Experience in process and results orientation, with strong analytical skills. Bachelor’s degree is preferred. Fluent level in English. Native or C1-C2 level of German is essential. Proficiency in MS Office, especially Excel. Customer‑oriented attitude with strong customer service skills. Strong attention to detail and a desire to deliver high‑quality results. Working from home option ~ Private medical insurance ~ We’re an ethical and honest company that’s wholly committed to its clients. Job Schedule Full time Regular or Temporary Regular Legal Employer Chubb European Group SE Spanish Branch #



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