Senior Travel Agent

hace 3 días

Barcelona, España BizAway A tiempo completo

OverviewBe among the first 25 applicantsDirect message the job poster from BizAwayBizAway delivers the future of travel with a tech attitude and innovative processes, focusing on sustainability and smart travel management solutions. We are an international company with strong ambitions and a culture built on proactivity, reliability, and collaboration.We are looking for a driven and enthusiastic Senior Travel Agent - German Speaking (m/w/d) , with experience in customer care call centers (inbound calls, emails, and chats) who can solve customer concerns and create a seamless customer experience.Your Role In BizAwayEnd-to-End Travel Management: Independently manage business travel requests from initial quotation to final confirmation.Comprehensive Booking: Utilize a Global Distribution System (GDS) to plan and book flights, hotels, car rentals, and other necessary services.Policy-Compliant Guidance: Offer expert advice and recommend optimal travel solutions, strictly adhering to client corporate travel policies.Adaptive Problem Solving: Professionally and promptly handle changes, cancellations, and unforeseen situations, including emergencies.Client Relationship Management: Foster high client satisfaction and cultivate lasting professional relationships.Your Basic QualificationsProven experience of at least 3-5 years as a Travel Agent, preferably in the business travel (corporate travel) sector.Fluent command of the German language (native or C1 level), both written and spoken. Knowledge of Italian and English is considered a strong plus.Excellent knowledge of at least one GDS (e.g., Amadeus, Sabre, Galileo).Strong customer orientation and excellent communication skills.Precision, attention to detail, and the ability to work independently.Exceptional problem-solving skills and the ability to handle stress.Knowledge of tourism market dynamics, airfare rates, and visa regulations.We are also interested inHighly organized and detail-oriented, with the ability to work effectively under pressure.A natural problem-solver, skilled in navigating complex situations.Tech-savvy and proficient with digital tools, demonstrating a keen interest in technology.Multilingual abilities are a plus.Our offer✈️ A seat on a scale-up with skyrocketing growthAttractive Compensation, Including Equity In The CompanyDevelopment of your entrepreneurial spirit, having the chance to implement real-impact business decisionsMulticultural and international teamCollaborative and smart environment to work and learnFree coffee to kick-start your day and free beers to celebrate togetherHybrid setting and flexible working policy and great offices in EuropeBizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer ServiceIndustries: Business Consulting and Services and Travel Arrangements#J-18808-Ljbffr

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