Vice president of customer success
hace 2 semanas
About the Company My client is a well-established, international B2 B technology business operating in a subscription-based model, supporting enterprise customers across multiple European markets. The company is in a period of continued scale and professionalisation, with a strong focus on customer outcomes, long-term partnerships, and sustainable revenue growth. About the Role As part of this evolution, my client is seeking to appoint a VP of Client Success to take ownership of the full post-sale customer journey. This is a senior leadership role with material influence on retention, expansion, and customer lifetime value, reporting directly into executive leadership and working closely with Sales, Product, and Commercial teams. This position replaces a long-standing leader and represents a shift toward a more modern, data-driven Client Success function, moving beyond traditional support models to one centred on measurable ROI, adoption, and commercial impact for customers. Regular travel will be required to support key client relationships and internal leadership collaboration. Responsibilities Client Success Leadership & Organisation Design Lead and develop a multi-disciplinary Client Success organisation spanning onboarding and implementation, technical support, and ongoing commercial relationship management. Coach and empower senior managers, setting clear expectations, performance standards, and accountability frameworks. Introduce and embed consistent processes, playbooks, SLAs, and governance models to support scale and predictability. Establish meaningful KPIs and reporting across retention, adoption, onboarding speed, satisfaction, and revenue expansion. Retention, Renewals & Growth Own client retention and expansion performance across all markets, including churn reduction, renewals, NPS, and upsell / cross-sell revenue. Partner closely with Sales on
-
Vice President Marketing
hace 2 semanas
Madrid, España STS A tiempo completoVice-President of Marketing We are seeking an accomplished Vice-President of Marketing at STS ) to play a pivotal role in shaping and executing comprehensive marketing strategies to drive business growth, elevate brand visibility, and enhance the customer experience across the globe. This leadership position is based in Madrid and reports directly to the...
-
Vice President of Customer Success
hace 2 semanas
Madrid, España Prosperity A tiempo completoAbout the CompanyMy client is a well-established, international B2B technology business operating in a subscription-based model, supporting enterprise customers across multiple European markets. The company is in a period of continued scale and professionalisation, with a strong focus on customer outcomes, long-term partnerships, and sustainable revenue...
-
Vice President of Customer Success
hace 2 semanas
Madrid, España Prosperity A tiempo completoAbout the CompanyMy client is a well-established, international B2B technology business operating in a subscription-based model, supporting enterprise customers across multiple European markets. The company is in a period of continued scale and professionalisation, with a strong focus on customer outcomes, long-term partnerships, and sustainable revenue...
-
Vice President of Customer Success
hace 2 semanas
Madrid, España Prosperity A tiempo completoAbout the CompanyMy client is a well-established, international B2B technology business operating in a subscription-based model, supporting enterprise customers across multiple European markets. The company is in a period of continued scale and professionalisation, with a strong focus on customer outcomes, long-term partnerships, and sustainable revenue...
-
Vice President of Customer Success
hace 2 semanas
Madrid, España Prosperity A tiempo completoAbout the CompanyMy client is a well-established, international B2B technology business operating in a subscription-based model, supporting enterprise customers across multiple European markets. The company is in a period of continued scale and professionalisation, with a strong focus on customer outcomes, long-term partnerships, and sustainable revenue...
-
Vice President of Customer Success
hace 1 semana
Madrid, España Prosperity A tiempo completoAbout the CompanyMy client is a well-established, international B2B technology business operating in a subscription-based model, supporting enterprise customers across multiple European markets.A continuación, encontrará un desglose completo de todo lo que se requiere de los posibles candidatos, así como la forma de presentar su candidatura. ¡Mucha...
-
Vice President of Customer Success
hace 2 semanas
Madrid, España Prosperity A tiempo completoAbout the CompanyHaga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto.My client is a well-established, international B2B technology business operating in a subscription-based model, supporting enterprise customers across multiple European...
-
Vice President of Customer Success
hace 2 semanas
Madrid, España Prosperity A tiempo completoAbout the CompanyHaga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto.My client is a well-established, international B2B technology business operating in a subscription-based model, supporting enterprise customers across multiple European...
-
Vice President of Customer Success
hace 2 semanas
Madrid, España Prosperity A tiempo completoAbout the Company My client is a well-established, international B2B technology business operating in a subscription-based model, supporting enterprise customers across multiple European markets. The company is in a period of continued scale and professionalisation, with a strong focus on customer outcomes, long-term partnerships, and sustainable revenue...
-
Vice President of Customer Success
hace 2 semanas
Madrid, España Prosperity A tiempo completoAbout the Company My client is a well-established, international B2B technology business operating in a subscription-based model, supporting enterprise customers across multiple European markets. The company is in a period of continued scale and professionalisation, with a strong focus on customer outcomes, long-term partnerships, and sustainable revenue...
