Mgr, Technical Support

hace 1 semana

Madrid, España Palo Alto Networks A tiempo completo
Your Career
It’s not about making a sale. It’s about providing the most secure environment for our customer’s digital transactions. In this role, you’ll continue building on our mission by helping secure our clients’ environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team who will help identify and fix complex issues in our established clients’ networks, while handling critical issues through your teams’ support. You’ll be responsible for the daily operations of your team to ensure they achieve their goals, while meeting the needs of the customers.
Your Impact
- Lead daily operations of a team of Senior Technical Support Engineers responsible for delivering the Focus Services portfolio in line with the company goals and objectives
- Ensure that your engineers have the resources and processes necessary for successful and sustained performance
- Work on long term strategic projects to optimize the support for our biggest customers, with big focus on proactive support
- Provide mentorship and direction to your team to deliver on company goals and objectives and improve opportunity, such as response time and resolve time objectives
- Directly provide and ensure appropriate technical and soft skills training and mentoring
- Set team goals in-line with overall company goals, while reflecting specific goals for direct reports that roll up into the larger organization objectives
- Perform annual reviews of all direct reports, providing guidance and continuous mentorship for reports to exceed expectations
- Assist your team in solving customer issues, prioritize issues, negotiate customer priorities, and set expectations
- Build positive relationships with sales, customers and partners
- Support the larger business objective and assist the sales teams in positioning value added support services which meet specific customer demands
- Share innovative ideas for expanding the support services portfolio and work with a global team to take them to market
Your Experience
- Minimum of 5 years experience in leading a Technical Support Engineers team, or similar
- Good understanding of the multi-departmental dynamics and cross functional collaboration to ensure great end-to-end customer experience
- Demonstrate experience in growing and developing high performing teams
- Ability to work on own initiative and identify opportunities for continuous improvement and efficiency
- Ability to drive change initiatives
- Responsibility and accountability for managing escalations
- Clear and concise verbal and written communication skills
- Experience in communicating and engaging at various organizational and customer management and executive levels
- Goal oriented focus with the ability to prioritize multiple dynamic situations
- Customer centric attention and mindset
- Previous experience with Enterprise software and/or SaaS solutions support and service delivery is preferred
- Industry knowledge of Cloud Security products and market trends is a plus
- Technical experience in the Network Security Industry is a plus
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Our Mission
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few

  • Mgr, Technical Support

    hace 1 día

    Madrid, España Palo Alto Networks A tiempo completo

    .Mgr, Technical Support - Focused Services Full-timeDepartment: Customer Success & SupportJob Country: SpainOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a...

  • Mgr, Technical Support

    hace 1 día

    Madrid, España Palo Alto Networks A tiempo completo

    .Mgr, Technical Support - Focused Services Full-time Department: Customer Success & Support Job Country: Spain Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a...

  • Mgr, Technical Support

    hace 1 día

    Madrid, España Palo Alto Networks A tiempo completo

    Mgr, Technical Support - Focused ServicesFull-timeDepartment: Customer Success SupportJob Country: SpainOur MissionAt Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before.We are a company...

  • Mgr, Technical Support

    hace 2 días

    Madrid, España Palo Alto Networks A tiempo completo

    Mgr, Technical Support - Focused Services Full-time Department: Customer Success & Support Job Country: Spain Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a...

  • Mgr, Technical Support

    hace 1 día

    Madrid, España Palo Alto Networks A tiempo completo

    Mgr, Technical Support - Focused ServicesFull-timeDepartment: Customer Success & SupportJob Country: SpainOur Mission At Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a...

  • Mgr, Technical Support

    hace 1 semana

    Madrid, España Palo Alto Networks A tiempo completo

    Job Description It's not about making a sale.It's about providing the most secure environment for our customer's digital transactions.In this role, you'll continue building on our mission by helping secure our clients' environment and ensure their repeat business and future endorsement.You will be in charge of leading a technical support team who will help...

  • Mgr, Technical Support

    hace 1 semana

    Madrid, España Palo Alto Networks A tiempo completo

    Job Description Your Career It's not about making a sale.It's about providing the most secure environment for our customer's digital transactions.In this role, you'll continue building on our mission by helping secure our clients' environment and ensure their repeat business and future endorsement.You will be in charge of leading a technical support team who...

  • Sr Technical Acct Mgr

    hace 2 meses

    Madrid, España Amazon A tiempo completo

    .Sr Technical Acct Mgr (EMEA), ES - EMEA - North Job ID: 2790748 | Amazon Web Services EMEA SARL, Dutch BranchWould you like to join one of the fastest-growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM)...

  • Technical Support Engineer

    hace 3 semanas

    Madrid, España Technical Concept Gmbh A tiempo completo

    .Who we areWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...

  • Sr Technical Acct Mgr

    hace 1 mes

    Madrid, España Amazon A tiempo completo

    .Sr Technical Acct Mgr (EMEA), ES - EMEA, ES - EMEA - North At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.Com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing...

  • Mgr, Technical Support

    hace 1 semana

    Madrid, España Palo Alto Networks A tiempo completo

    Your CareerIt’s not about making a sale. It’s about providing the most secure environment for our customer’s digital transactions. In this role, you’ll continue building on our mission by helping secure our clients’ environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team who...

  • Mgr, Technical Support

    hace 6 días

    Madrid, España Palo Alto Networks A tiempo completo

    Your CareerIt's not about making a sale. It's about providing the most secure environment for our customer's digital transactions. In this role, you'll continue building on our mission by helping secure our clients' environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team who will help...

  • Mgr, Technical Support

    hace 7 días

    Madrid, España Palo Alto Networks A tiempo completo

    .Your CareerIt's not about making a sale. It's about providing the most secure environment for our customer's digital transactions. In this role, you'll continue building on our mission by helping secure our clients' environment and ensure their repeat business and future endorsement. You will be in charge of leading a technical support team who will help...

  • Sr Technical Acct Mgr

    hace 3 semanas

    Madrid, España Amazon A tiempo completo

    .Sr Technical Acct Mgr (EMEA), ES - EMEA - North Job ID: 2692026 | AWS EMEA SARL (Finland Branch) - G94 At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.Com. Amazon Web Services (AWS) is a secure...

  • Global Project Mgr

    hace 3 semanas

    Madrid, España Cigna Health And Life Insurance Company A tiempo completo

    .Global Project Mgr / Epic Delivery Lead The Position:Cigna Healthcare, a leading global health insurer, is going through an exciting period of expansion and we are looking to recruit an experienced Global Project Mgr / Epic Delivery Lead for our Portfolio Optimisation and Execution office (PO&E) who is analytical, organized and with an eye for detail. This...

  • Global Project Mgr

    hace 4 semanas

    Madrid, España Cigna Health And Life Insurance Company A tiempo completo

    .Global Project Mgr / Epic Delivery LeadThe Position:Cigna Healthcare, a leading global health insurer, is going through an exciting period of expansion and we are looking to recruit an experienced Global Project Mgr / Epic Delivery Lead for our Portfolio Optimisation and Execution office (PO&E) who is analytical, organized and with an eye for detail. This...

  • Global Project Mgr

    hace 2 días

    Madrid, España Cigna Health And Life Insurance Company A tiempo completo

    .Global Project Mgr / Epic Delivery Lead The Position: Cigna Healthcare, a leading global health insurer, is going through an exciting period of expansion and we are looking to recruit an experienced Global Project Mgr / Epic Delivery Lead for our Portfolio Optimisation and Execution office (PO&E) who is analytical, organized and with an eye for detail. This...

  • Global Project Mgr

    hace 2 semanas

    Madrid, España Cigna A tiempo completo

    .The Position:Cigna Healthcare, a leading global health insurer, is going through an exciting period of expansion and we are looking to recruit an experienced Global Project Mgr / Epic Delivery Lead for our Portfolio Optimisation and Execution office (PO&E) who is analytical, organized and with an eye for detail. This person will be a key member of the PO&E...

  • Technical Support

    hace 1 mes

    Madrid, España Wlg A tiempo completo

    Location: Brno, Czech Republic (Hybrid)Contract: HPP or Contracting, long-term, full-time.Fast recruitment process - 2 stages.Company Overview:Our client leads the way in Dairy Management Solutions worldwide. They provide advanced technology to help dairy farms run smoothly and boost productivity.From milking machines to monitoring tools, their solutions...

  • Technical Support Specialist

    hace 1 mes

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job OverviewThe ideal candidate will provide technical support to customers and partners, ensuring a seamless experience with our products. This role requires expertise in Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols, and Firewall Central Management Systems.ResponsibilitiesProvide technical support to customers and...