Customer Solutions Manager, Automotive

Customer Solutions Manager, Automotive & Manufacturing Job ID: | AWS EMEA SARL (Germany Branch)As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.Key job responsibilities A Customer Solutions Manager (CSM) serves as a trusted technical advisor who accelerates cloud adoption and drives customer business outcomes. The role involves collaborating with internal teams and AWS partners to ensure customer success.Key responsibilities include:Diving deep with the customer to determine their desired business outcomesWorking backward from the customer’s desired business outcomes to formulate solutions leveraging a vast array of AWS resourcesServing as the voice-of-the-customer to the teams who build AWS services to ensure customer successEngaging at both the executive and project levels within the customer’s organizationCreating and executing on comprehensive customer enablement plans to help ensure customer successTracking progress of multiple customer projects, mitigating risks, and knowing when to escalMaintaining leadership communication on status and metricsThe CSM must possess:Strong program management experience with large technical transformationsSuperior stakeholder management and communication skillsIT and cloud technology understanding4+ years leading complex IT/technical programsBachelor’s degree in STEM or equivalent experienceThe role focuses on helping customers through their cloud journey by guiding organizational change, mitigating risks, optimizing costs, and serving as a critical link between strategy and execution. CSMs are measured on goals like onboarding, solution adoption, and migration success.About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.Basic Qualifications Bachelor’s degree in Science, Technology, Engineering, Math, or a related fieldExperience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completionExperience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programsExperience in customer‑facing rolesPreferred Qualifications AWS or other cloud certificationKnowledge of the software development/engineering lifecycle from conception to delivery or IT lifecyclecoordinating between project teams and customers to meet unique customer requirementsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and