Senior Reporting Analyst

hace 6 días


Barcelona, España Perk A tiempo completo

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, thrives, and saps innovation, we’re on a mission to power real work, with real impact.We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.Senior Reporting Manager We are looking for a Senior Reporting Manager to join the Customer Care team You will be accountable for ensuring that the Customer Care Leadership Team has the right data at the right time to understandnt issues in detail and make the right strat decisions in its pursuit of a 7‑star service to customers. You will provide a systematic review of our performance, driving for the right interpretation and calls to action, playing a decisive role in shaping our data‑first culture.About the Role After the first 2 months in the role:You are well familiarized with the operational performance of the CC teams and processes, the internal dynamics, and the challenges teams face.You have mapped the team structure and operating model required to provide the reporting structure and insights within Customer Care.At the same time from your experience, you are already looking for areas of improvements.Afterwards:Take ownership and spearhead our entire reporting structure and process while creating new strategies to ensure all teams have the correct insights and support where needed.Set in place an assortment of methodologies and procedures for teams and stakeholders to generate a virtuous cycle in operational performance via your reporting and data insights.Sharpen the culture of delivery, impact tracking, iteration and atomization. Engaging agent teams and other functions into the change culture.What You’ll Do Define and document unequivocal definitions for the key performance indicators, aligning the needs of the different stakeholders involved.Design, with the relevant stakeholders and decision‑makers, the required dashboards to track performance, of both business‑as‑usual activities and specific projects.Work with Tools and Data to structure and automate key reports and dashboards to monitor the business performance.Work cross functionally with other teams including quality, training, workforce management and operations, to understand the voice‑of‑the customer data, recommend continuous improvements, and目前 drive change., our verified social media channels, or WTF. We will never ask you to see pay for equipment, training, or fees, request sensitive personal details such as



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