Italian Customer Service Representative

hace 18 horas

barcelona, España CBT A tiempo completo

Italian Customer Service Representative (CSR) About the job Italian Customer Service Representative (CSR) Job Title: Italian Customer Service Representative (CSR) Location: Barcelona, Spain Work Type: Onsite / Hybrid Employment Type: Full-time About the Role: We are looking for a passionate and customer-oriented Italian Customer Service Representative to join our growing team in Barcelona . As the first point of contact for our Italian-speaking customers, you\'ll be responsible for delivering outstanding service and support—whether it\'s solving problems, providing product information, or ensuring a seamless customer experience. This is a great opportunity for someone who enjoys helping people, has strong communication skills, and thrives in a dynamic, multicultural environment. Key Responsibilities: Handle inbound customer inquiries via phone, email, and chat in Italian (and English when required) Provide accurate information about products, services, policies, and procedures Resolve customer issues promptly and efficiently, ensuring customer satisfaction Maintain up-to-date knowledge of products and services Escalate complex issues to the appropriate department when necessary Document customer interactions in the CRM system Meet individual and team KPIs related to customer service and quality Participate in ongoing training sessions and team meetings Requirements: Native-level fluency in Italian (spoken and written) Proficient in English (B2 level or above) Prior experience in a customer service or support role is a plus Excellent communication and interpersonal skills Problem-solving attitude with a customer-first mindset Comfortable working in a fast-paced, multicultural environment Good computer skills and ability to learn new systems quickly What We Offer: Competitive salary package Flexible hybrid work model (minimum onsite presence required) Multicultural and inclusive work environment Paid training and continuous development opportunities Career growth potential within the company Employee benefits (health insurance, wellness programs, etc.) Office located in the heart of Barcelona , easily accessible by public transport Work Schedule: Full-time: 40 hours per week Shifts may include mornings, afternoons, or weekends depending on business needs #J-18808-Ljbffr

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