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Una excelente oportunidad como Customer Care Agent en una E-Commerce de muebles de diseño con un equipo joven, dinámico y multidisciplinar . FUNCIONES CUSTOMER CARE: Resolver preguntas e inquietudes por teléfono, chat o correo electrónico. Resolver incidencias de productos o servicios aclarando la queja del cliente, brindándole la mejor solución y dándole seguimiento para asegurar su resolución. Colaborar con nuestro Equipo de Logística, Producción y Ventas. Proporcionar a los clientes información oportuna y precisa del estado de su pedido. Seguimiento de cualquier problema hasta qué se resuelva por completo. Establecer y mantener relaciones sólidas con los clientes existentes. Elaboración de ofertas, presupuestos y la negociación de contratos. ⚙ REQUISITOS: Experiencia: No requerida. Capacidad de ponerte en el lugar del cliente. Castellano, inglés obligatorios. Manejo avanzado de ofimática. Capacidad de organización y resolución de conflictos. ❤ PUNTOS EXTRA: Preocupación e interés por el mundo de la decoración. Saber escuchar al cliente para detectar necesidades, inquietudes, etc. Fuerte capacidad para realizar múltiples tareas. Muy buen comunicador, tanto hablado como escrito. ✨ ¿QUÉ TE OFRECEMOS? Horario de mañanas (de 8:30h a 16:30h) Cuatro días en modalidad presencial y un día de teletrabajo. Contrato indefinido a tiempo completo. Suelo aproximado: 21.000€ brutos anuales Un equipo increíble
