Associate Technical Project Manager – Iberia

Associate Technical Project Manager – Iberia & EU

Must live in or be able to drive to Madrid, Spain office

About Tillster

Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform : one scalable, enterprise class solution – to create world-class digital engagement solutions. Our mission and passion are one in the same : Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over.

The Associate Technical Project Manager will be based in our Madrid, Spain office, working across the Iberia region and within the European Union, providing project support for a portfolio of Tillster customer projects of varying size, scope, and complexity; and manage content changes (menu) in conjunction with the customer and with the support of Tillster’s global team. S / he will work effectively with various members of Tillster throughout all phases of projects and build strong relationships with the Company’s customers.

The Associate Technical Project Manager will develop strategic relationships at all levels of the customer’s organization, maximizing customers knowledge of Tillster products and services, and gathering referrals to sister brands or markets that can be pursued by the Tillster Sales team. The Associate Technical Project Manager is measured on performance against two primary criteria : (1) customer satisfaction and account retention; and (2) revenue and profit growth within the account.

The Associate Technical Project Manager will be an employee of Tillster Services EMEA S.a.r.l, a wholly owned subsidiary of Tillster, Inc. and will be governed by all applicable laws governing employment in Madrid, Spain. The Associate Technical Project Manager will work from the Tillster Madrid, Spain office; his / her own home / office; and remotely. The Associate Technical Project Manager will travel as business needs demand.

Key Responsibilities :

• Provide support for a portfolio of Tillster customer projects of varying size, scope, and complexity.
• Develop and maintain project plans, schedules, and milestones.
• Report and communicate the status of the project plan and other relevant information to support the project(s) and company-customer relationships.
• Collaborate and work closely with cross-functional internal and external teams to ensure projects are clearly delivered on time, within scope and at cost.
• Identify and mitigate project risks and communicate those risks clearly, effectively, and in a timely manner.
• Predictive escalation of pending customer satisfaction issues.
• Conduct regular customer meetings, responding strategically to customer requests and assessing customer satisfaction at all levels.
• Participate in regular release meeting discussions and follow up with the Tillster team to ensure product updates are correctly administered.
• Work with Product Management to create visibility to upcoming product and services-based opportunities.
• Manage content changes (menu) in conjunction with the customer and with the support of Tillster’s US-based team.
• Provide support to helpdesk teams in the resolution of incidents related to changes in product / menu content.
• Undertake acceptance testing of product / menu developments and related changes.
• Provide support to team members, as business needs demand and as required – i.e., product testing; planning and coordination of product deployments to new stores; helpdesk; project management.
• Other duties as needed, required, or directed.

Minimum Requirements :

• Spanish and English – business proficiency required; plus, Portuguese strongly preferred
• 1-2 years of Project Management experience within the restaurant industry.
• Ability to organize / support multiple priorities and projects coupled with the flexibility to adapt to changes in a fast-paced environment.

To be successful in the role, the incumbent must :

• Be maniacally focused on customer service, satisfaction, and success.
• Possess strong interpersonal skills that engender trust, resolve conflict, and create mutual accountability.
• Be highly organized; must manage complex lists of objectives, sequence, and priority.
• Demonstrate impeccable attention to detail.
• Conduct effective meetings both within Tillster and with the customer, including management of action items and follow-up.
• Possess strong technical / technological prowess.
• Demonstrate the ability to identify, understand, and adapt to culture systems within customer companies.
• Demonstrate understanding of on-premise order and pay technology and demonstrate technical / technological prowess in all customer engagements.
• Demonstrate the ability to identify and coordinate sales opportunities with both inside and outside sales teams.

The successful candidate will be within a daily commutable distance of the Tillster office located at Calle de Anabel Segura 10 3 planta, Edificio Fiteni, 28108 Alcobendas, Madrid, Spain. The successful candidate will work onsite at the Tillster office a minimum of 3-days per week and as business needs demand; and the successful candidate must be willing and able to work onsite at customer sites across the Iberia region and the EU, as business needs demand. Company reimburses employee for all pre-approved, fair and reasonable business-related expenses.

Trial period of 6-months (180-calendar days) applies.

Company reimburses employee up to EUR 350 / month for private health insurance. Employee submits claim with receipt(s) monthly via Concur, and Company reimburses employee month-end.

Thriving at Tillster

As a member of Tillster, you will embody our core values :

• Put Customers First : Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster’s stage of development, resources, and stated goals.
• Collaborate : Work together effectively, leveraging diverse perspectives to achieve common goals.
• Innovate : Embrace creativity and pursue new ideas to drive progress and improvement.
• Operate from Data : Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
• Drive Results : Focus on achieving tangible outcomes and delivering high performance.
• Own It : Take responsibility for your actions and the success of your work.
• Be Passionate and Have Fun : Bring enthusiasm to your work and enjoy the journey.

The Interview Process

• Recruiter interview with a Talent Acquisition Specialist
• Interview with Project Team
• Final interview with our Project leader Spain

Making a Difference in the Tillster Way

Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family / parental status, marital status, veteran status, disability, or any other protected status.

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