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Clariant is a focused sustainable and innovative specialty chemical company. We connect our customers to value-adding and sustainable solutions for products used in countless everyday applications. We are seeking a Product Stewardship - Customer Support professional to join our Technology & Sustainability team in Tarragona Spain serving as a critical link between regulatory expertise and customer excellence. Reporting to the Head of Regulatory Affairs EMEA this regional role will ensure compliant and effective communication with customers on chemical regulatory matters while supporting our strategically important Care Chemicals business unit.Job ID: 40908 | Location: Tarragona, Tarragona SpainResponsibilities Ensure effective and compliant communication with Clariant customers regarding chemical regulatory questions about productsConduct regulatory compliance checks for all information provided to customers ensuring accuracy and legal conformityMaintain comprehensive traceability of customer requests and responses for audit and quality purposesCoordinate with Product Stewardship specialists to route complex questions requiring specific expert knowledgeActively contribute to best practice exchanges and process optimization initiatives with peers across EMEA and global regions (NORAM LATAM APAC)Liaise with Product Stewardship Business Partners and Business Unit functions (including Product Managers) to optimize product data information flowServe as the go-to person for operational regulatory questions for the Care Chemicals business unit in EMEARetrieve and assess regulatory data from various internal and external sources to support customer inquiriesIssue legally binding regulatory statements based on thorough analysis of complex chemical regulatory contextsDrive continuous improvement of customer request handling processes and response qualitySupport the development and implementation of regulatory communication standards and guidelinesCollaborate cross-functionally to ensure seamless information flow between regulatory, commercial and technical teamsRequirements Degree in Chemical Engineering, Chemistry, Life Sciences or comparable technical/scientific education OR extensive long-term experience in the chemical industry3 years of professional experience in a technical role or support role; background in chemicals and/or customer support is highly valuedStrong technical understanding and ability to grasp complex interrelationshipsKnowledge of chemical regulations (REACH, CLP and other relevant EMEA regulatory frameworks) or willingness to develop expertise through trainingProficiency in SAP systems for data retrieval and management or ability to learn quicklyFluent in English (written and spoken); additional European languages are an advantageExcellent communication skills with the ability to explain complex regulatory and technical concepts clearly to diverse audiencesStructured thinking and systematic approach to problem-solving and decision-makingHigh level of independence and self-management capabilities with strong accountabilityDecisiveness and resilience when handling challenging regulatory situations and customer expectationsCustomer-focused mindset with commitment to delivering accurate and timely responsesEagerness to learn and adapt to new processes, products and regulatory requirementsOur Offer An international interdisciplinary and diverse work environment where your contributions create meaningful impactEngaging and challenging projects that significantly influence our company and customersPermanent employment contractGreat work environment in TarragonaWork in open and collaborative culture respectful and committed to your professional developmentReceive thorough training on all internal processes products and systems to ensure your success from day oneWork with international peers across EMEA, North America, Latin America and Asia-Pacific to share best practices and drive innovationGain deep expertise in chemical regulations and product stewardship while developing cross-functional business acumenJoin a company committed to sustainability and innovation where your contributions shape how we serve customers responsiblyCompetitive compensation and benefits packageYour Contact Rodrigo WinterstellerTalent Acquisition Partner EMEATel. 49 69/ #J-18808-Ljbffr
