Business Analyst

About AXA As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you'll feel like you belong, are included and can thrive. You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can. About the entity AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary. At AXA Group Operations, we want to be recognized in three fields of action: State-of-the-art Data Technology to drive customer experience State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks High-Performing Global Team for stronger partnerships with AXA entities Job position pitch Where will you be in the organization? The division Group Data & AI (GDAI) The department / team Digital Customer & Distribution About the job Job purpose As a Transformation Business Analyst , your main objective is to identify business needs, analyze processes, and support the design and implementation of digital , data & AI transformation initiatives. You act as a bridge between business stakeholders and technical teams to ensure solutions align with strategic objectives and deliver measurable value. Main missions Your responsibilities include: Requirements Gathering & Analysis:Engage with stakeholders to understand their needs and document detailed business requirements. Analyze existing processes, systems, and workflows to identify inefficiencies and opportunities for improvement. Solution Design & Documentation:Collaborate with cross-functional teams to design process improvements, system enhancements, and new solutions.. Stakeholder Engagement:Facilitate communication between business units, IT teams, and external vendors; and manage stakeholder expectations throughout the project lifecycle. Support Change Management & Adoption:Support change management activities to ensure smooth adoption of new processes and systems. Project Support & Delivery:Contribute to project planning, scheduling, and tracking ; and support testing activities, including user acceptance testing (UAT) and validation. Performance Monitoring & Reporting:Define key performance indicators (KPIs) and monitor project outcomes ; Prepare reports and presentations for stakeholders and leadership. Continuous Improvement:Stay informed about industry best practices and emerging trends. Expected skills & experience We are looking for someone with the following experience and skills: Bachelor's degree in Business Administration, Management, Information Systems, or related field. Proven experience as a Business Analyst, preferably in transformation or change initiatives. Strong analytical, problem-solving, and critical thinking skills. Excellent communication and stakeholder management skills. Familiarity with process modeling, requirements management tools, and project management methodologies. Knowledge of change management principles and techniques Business acumen and customer oriented. Autonomy, curiosity, and innovation capability English — fluent in speaking and writing — mandatory Work experience in an international environment is a plus Strong interest for AI technologies and ability to stay updated with new technologies. What we offer We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.