Vendedor/a 30h The North Face

hace 4 semanas

Madrid, España THE NORTH FACE A tiempo completo
Principal Accountabilities

  • Assists in maximizing store sales and achieving store sales goals
  • Monitors sales progress and results against key targets
  • Leads an environment of productivity by leading customer engagement on the sales floor and providing coaching and feedback to associates
  • Ensures excellence in customer service in the store
  • Monitors customer feedback and addresses concerns
  • Performs a variety of routine assignments
Knowledge and Skill Requirements

  • High school diploma or equivalent education; Associate’s degree preferred
  • Minimum of one year of related experience preferred
Knowledge & Application

  • Applies knowledge of standardized rules, procedures, and operations within a specialized field
  • May include multistep processes requiring detailed knowledge of the specialized area
  • Requires extensive on-the-job training and experience
  • May require formal occupational training or certification
  • Operative/Technician roles will typically operate more complex machinery/processes
Problem Solving

  • Problems are known, defined, and readily apparent
  • Issues may occasionally require some fact-finding to solve
  • Non-routine issues are typically escalated to more senior team members or supervisors
  • Selects the best option from defined procedures/solutions using common sense and experience
  • Refers to procedures, technical aids, co-workers, and supervisors
Interaction

  • Interacts with a range of individuals both within and outside the immediate team to convey basic information
  • Requires basic written and verbal skills to respond to enquiries usually in a standard format
  • Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact
Impact

  • Supports the achievement of goals through personal effort in own work area
  • Impact is typically limited to the immediate team, although wider impact is likely in customer-facing roles
  • Required to achieve daily and weekly tasks under general supervision with work regularly checked
Accountability

  • Accountable for delivery of own work activities to agreed timescales and quality
  • Performance measured against predefined service level requirements or equivalent metrics
  • Aware of costs and service level requirements and expectations
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