Operations Manager, Hotel Services

hace 1 semana

Madrid, España Oasis Premium Recovery A tiempo completo

Hotel Operations & Wellness Coordination ManagerLuxury Addiction & Mental Health Recovery RetreatThe Hotel Operations & Wellness Coordination Manager is responsible for overseeing the full residential, hospitality, and non-clinical wellness operations of Oasis Premium Recovery, ensuring a highly structured, supportive, and discreet environment for clients undergoing addiction, burnout, and mental health recovery.This role goes beyond traditional hotel management and requires a strong understanding of recovery dynamics, emotional vulnerability, boundaries, and structure. The manager ensures that hospitality services, wellness activities, and therapeutic schedules operate in seamless alignment with each client’s individualized recovery plan, while maintaining clear separation from clinical decision-making.Recovery-Sensitive Guest ExperienceEnsure staff interactions reflect trauma-informed and recovery-aware principlesMonitor guest well‑being from an operational perspective and elevate concerns appropriatelySupervision of Client Appointments & SchedulingTherapy sessions (individual & group)Adapt schedules in response to client condition, energy levels, or recovery needs (within approved plans)Note: This role coordinates logistics only and does not provide therapy, diagnosis, or clinical guidance.Oversee daily operations of all non-clinical therapeutic and wellness services, including :Massage and bodywork providersEnsure practitioners adhere to Oasis standards, ethics, and recovery-sensitive conductMonitor quality, client feedback, and alignment with recovery goalsSupervise housekeeping, laundry, and maintenance teamsCoordinate meal services with chefs and nutrition partnersEnsure alignment with recovery-supportive nutrition plans and dietary restrictionsOversee meal timing in harmony with therapy schedulesStaff Leadership & Recovery-Aware TrainingRecruit, train, and manage hospitality and wellness support staffAddiction and mental health sensitivityExternal clinics and therapistsSenior managementSupport arrivals, departures, and transitions with heightened sensitivityEnsure operations comply with hospitality, health & safety, and internal recovery protocolsSenior experience in luxury hospitality, wellness retreat, or private residence managementDemonstrated exposure to addiction recovery, mental health, or trauma-informed environmentsStrong operational coordination and people-management skillsGuests are clients in recovery, not touristsStructure, routine, and calm operations are part of the recovery processReports to General Manager / Clinical Liaison / Managing DirectorWorks in continuous coordination with Recovery Program Leadership#J-18808-Ljbffr

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    hace 1 semana

    madrid, España Oasis Premium Recovery A tiempo completo

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    Madrid, España Oasis Premium Recovery A tiempo completo

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