HUB Solution Lead

Running The Business

Customer Outcome

• Connect our customers as per contractual delivery promise (DP1/3 and 10) in conjunction with Ocean / Feeder fulfilment teams / Area CX & Delivery / GSP and Terminals.
• Provide alternatives to minimize customer impact in case not connecting as planned.
• Safeguard a successful delivery on Value Added Service (VAS) with terminal operators.
• Customer campaigns/seasonality’s follow up in close contact with Areas and Fulfilment teams.

Operational Excellence

• Coordinate execution planning (2-4 weeks) with all teams (Fulfilment / Area) to ensure customer outcomes & asset capabilities are secured.
• Lead and execute individual vessel game plans (0-72 hours) in coordination with Area CX / Fulfilment.
• Review and track real time progress against gameplan and drive all stakeholders to common outcome.
• Ensure asset turnaround and connections as per specs. Contribute to a strong network reliability. Investigate root causes for deviations to plans and adopt measures to avoid recurrence.
• Minimize idle time waste in collaboration with Hub terminals, driving actions to reach Maersk standards of excellence.
• Lead & coordinate with respective fulfilment teams in maintaining export, transit and import dwells (including Flex-Hub & longstanding). Steer cargo advancement opportunities and recovery actions in line with thresholds.
• In event of crisis (port disruption / strike and or vessel / cargo incident alongside), participates in relevant CMT and supports crisis management team locally with various stakeholders (agents / authorities / etc.).

Improving The Business

• Resolves customer pain points / experience (delivery touchpoint) in collaboration with Area / Ocean Fulfilment and Terminal.