Subject Matter Expert | Financial Services
hace 7 días
Company DescriptionSutherland seeks a leadership-oriented and self-motivated person to join us as Subject Matter Expert for a financial program. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionResponsibilitiesServe as a subject matter expert for the BFS domain, ensuring accuracy and consistency in program knowledge and client deliverables.Support Tier 1 experts with complex queries, escalations, and real-time assistance.Contribute to knowledge base creation, updates, and maintenance.Provide mentoring and feedback to new hires during nesting or ramp-up phases.Monitor trends in performance and quality to provide actionable insights.Ensure adherence to compliance, data security, and client-specific guidelines.QualificationsOur most successful candidates will have:18 months of experience in BFS vertical.Experience with complex customer scenarios in payments, or e-commerceExperience mentoring, training, or onboarding new team members is strongly preferred.Excellent communication skills (written and verbal) and the ability to simplify complex BFS concepts.High attention to detail and ability to work under pressure.Strong problem-solving skills and a customer-centric mindset.Willing to work onsite.InternalMust have FY25 PDP rating of Exceeds Expectations (4) or Outstanding (5)Tenure of at least 18 monthsNo Active DA#J-18808-Ljbffr
-
Subject Matter Expert | Financial Services
hace 1 semana
san fernando, España Sutherland A tiempo completoCompany Description Sutherland seeks a leadership-oriented and self-motivated person to join us as Subject Matter Expert for a financial program. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job...
-
Subject Matter Expert | Financial Services
hace 4 días
San Fernando, España Sutherland A tiempo completoCompany Description Sutherland seeks a leadership-oriented and self-motivated person to join us as Subject Matter Expert for a financial program. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job...
-
BFS Subject Matter Expert
hace 7 días
San Fernando, España Sutherland A tiempo completoA leading financial services firm in Spain is seeking a confident Subject Matter Expert to ensure accuracy in program knowledge. Candidates should have 18 months of experience in the BFS vertical, with a focus on mentoring new hires and providing support for complex queries. Excellent communication and problem-solving skills are essential. The role requires...
-
Strategic Operations Leader – Banking
hace 1 semana
San Fernando, España Sutherland A tiempo completoA leading BPO company is seeking an Operations Manager for its Banking and Financial Services division in San Fernando, Spain. The ideal candidate should possess strong leadership and analytical skills, with experience in team management within a financial services environment. Responsibilities include managing performance, coaching team members, and...
-
Strategic Operations Leader – Banking
hace 7 días
San Fernando, España Sutherland A tiempo completoA leading BPO company is seeking an Operations Manager for its Banking and Financial Services division in San Fernando, Spain. The ideal candidate should possess strong leadership and analytical skills, with experience in team management within a financial services environment. Responsibilities include managing performance, coaching team members, and...
-
Subject Matter Expert SAP Basis
hace 19 horas
San Fernando de Henares, España Kardex A tiempo completoOperate Enterprise Applications focussed on SAP Basis and SAP private cloud infrastructureYour tasks Main Accountabilities Operate Enterprise Applicationsfocussed onSAP Basis, SAP Cloud, BTP and Cloud ALM Monitor and supportsystemintegrationincluding SAP Integration Suite Supports SAP User lifecycle management including SAP Cloud Identity Services Consults...
-
Operations Manager | Banking and Financial Services
hace 16 horas
san fernando, España Sutherland A tiempo completoCompany Description: Sutherland is seeking an organized and goal-oriented person to join us as an Operations Manager- Banking and Financial Services. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job...
-
Operations Manager | Banking and Financial Services
hace 18 horas
San Fernando, España Sutherland A tiempo completoCompany Description: Sutherland is seeking an organized and goal-oriented person to join us as an Operations Manager- Banking and Financial Services. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Job...
-
Contact Center Client Services Manager
hace 18 horas
San Fernando, España MCI A tiempo completoFull-TimeMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries,...
-
Contact Center Client Services Manager
hace 16 horas
san fernando, España MCI A tiempo completoFull-Time MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries,...
