Global Service Support Representative

hace 3 días

Barcelona, España CPM International A tiempo completo

Via is on a mission to revolutionize global transportation. By harnessing cutting-edge technology were not just transforming daily commutes but also making a significant impact on reducing humanitys environmental footprint. With ambitious goals were committed to creating a more sustainable and efficient future for transportation the Flanders region they operate a micro mobility service in for DeLijn the Flemish public transport operator. Are you passionate about helping others and providing outstanding service VIA has the perfect opportunity for you We are seeking enthusiastic Customer Support Agents fluent in Flemish to join our dynamic team. In this role you will provide end-to-end customer support to our drivers and passengers via telephone email and / or digital channels as required ensuring that all issues and needs are correctly logged in and managed ensuring our customers feel understood and supported under all circumstances and that all issues questions and concerns are fully addressed and followed through until resolution. Make sure they feel heard and supported addressing all their questions and concerns until theyre resolved. Maintain accurate customer records including reasons for contact solutions provided follow-up actions and any other relevant information to enhance our service quality. Support Our Community : Provide exceptional support to our drivers and passengers through phone email and digital channels. Achieve Goals : Deliver efficient and productive support to meet our service levels (SLA) and contact centre KPIs. Follow all Client policies EU legal frameworks and local government regulations. Requirements What skills & experience youll bring to us Fluent Flemish : Youre confident communicating in Flemish both written and spoken. English Communication : Youll be working with an international team so you need to be comfortable in English too Youre comfortable with MS Office and can pick up new tools quickly. Organised & Motivated : Even when things get busy you stay organised and keep delivering quality service. Full Time (39 hours per week) - rotating schedule Monday to Sunday between 7 am and 4 pm 5 days / week (rotative weekends two weekends off per month guaranteed). Fully Paid Training that optimally prepares you for your job - 5 days duration (office-based). 24 holiday days per year on a full-time basis. Work Model : Hybrid working model. Employee Assistance Program - Free confidential and impartial guidance and support. Option to sign-up for Discounted Private Health Insurance. Access to specialised LinkedIn training courses. Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment. At CPM we believe in fostering a culture of care curiosity and achieving together.

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