IT/OT Support Engineer

Overview APM Terminals plays an important role in enabling the global Maersk Ocean and Logistics network, serving Shipping Lines, Beneficial Cargo Owners, Freight Forwarders, intermodal logistics providers, and coordinating with local port authorities, customs, and government bodies across our network of transhipment, import and export gateway terminals. In support of the broader Maersk strategy, we are transforming from a portfolio of independently operated terminals into a safer, better, bigger global terminals operator. We Offer: This is an exciting career opportunity in an international, challenging business setting known for diversity and a high-paced environment. You will focus on creating valuable relationships with current and new customers and work with highly professional teams where you will be valued, recognized, and well rewarded. We are looking for a dynamic and experienced IT/OT Support Engineer responsible for monitoring Terminal IT health checks related to IT infrastructure, including Network, Storage & Compute, and Service Request & Incident Management (L1 & L2). This role requires full-time presence at the workplace and is 100% onsite . Principal Accountabilities End-user support services, including Office applications, desktops, laptops, printers, and mobile phones. Provide support, conduct maintenance, resolve incidents , and implement changes for local IT infrastructure services and assets, including datacenter racks, cabling, network and server equipment. Provide support, conduct maintenance, resolve incidents , and implement changes for local IT/OT infrastructure services and assets, including CCTV/Radio/OCR equipment, biometric readers, radio equipment and Vehicle Mounted Terminals. Support the regional IT service delivery team when they require hands-on onsite IT/OT support for incident and change management. Install and replace end-user and IT/OT infrastructure hardware devices. Resolve incidents within agreed service levels. Provide technical expertise for IT projects , including system upgrades, migrations, and deployments. Perform routine maintenance tasks. Contribute to and maintain the IT support knowledge base with detailed troubleshooting guides and solutions. Conduct and assist with Root Cause Analysis (RCA) and problem solving. Data Center Support and maintain the datacenter , server and storage environment. Implement and execute remote datacenter monitoring . Resolve datacenter, server and storage incidents within agreed SLAs . Ensure optimum health and operation of datacenter and storage systems and environment. Ensure full compliance to cyber security configurations and standards. Critical Qualifications / Skills / Experience IT Engineering / Telecommunications education. Knowledge in VMware. Network and communication knowledge (Cisco certification is a plus). ITIL knowledge/certificate. Good verbal and written communication skills in English. Learning & Career Opportunities In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas: Secure network infrastructure based on SD-WAN definition Data Center infrastructure Work with regional (AFR & EUR) and global teams across the globe Relevant next career steps might be: Project Management Service Management Business Analyst L3 Support Regional Global Support Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing #J-18808-Ljbffr