Director of Residential Services

Career Opportunities with Covenant House California

JOB DESCRIPTION - Director of Residential Services

As our direct care staff work with youth that are 18-24 years old, we require that applicants are at least 25 years old.

Covenant House California (CHC) is excited to announce the launch of its new transitional housing site in Hayward, CA, for youth experiencing homelessness. The staff at CHC Hayward will be part of a unique experience of being the first staff to ever work at the site, not only becoming a critical part of CHC’s history, but helping to develop a program that most effectively meets the needs of youth experiencing homelessness. CHC is committed to meeting young people where they are, accepting them for who they are, and relentlessly engaging them so that they can fulfill their dreams. This is a once-in-a-lifetime career opportunity to help launch a new program that will change the lives of young people forever

POSITION SUMMARY: Under the supervision of the Senior Vice President (SVP), the Director of Residential Services will help to develop and manage CHC’s new Hayward site Transitional House Program (TLP). The DOR supervises the staff, coordinates the programs, and manages the operations of the new Hayward housing program. The DOR will ensure the delivery of services to all residents in the TLP in accordance with CHC’s mission statement, Five Principles, Code of Conduct, and CHC Policies and Procedures. The DOR will supervise the Residential Manager, Case Managers, Community Involvement Coordinator, and offer support to the direct care staff at the site. The Director will also be the primary contact and participate in local COC and CES systems, representing CHC in the community. The position is also responsible for promoting the development of life skills among TLP youth, tracking program outcomes and documentation, managing the program budget, ensuring adherence to federal and private funding guidelines, and being an ambassador of CHC with the community at large.

CLASSIFICATION: Full-Time Exempt, 40 hours per week

SALARY RANGE: $70k-$75k annually

ESSENTIAL FUNCTIONS:

• Manage daily operation of the Hayward Rites of Passage (ROP) Transitional Housing Program. Ensure appropriate levels of coverage seven days a week, 24 hours a day where applicable, as well as participate in Administrator On-Call for the Hayward site.
• Responsible for the hiring, training, and supervising of Manager, Case Managers, and other supportive staffing positions as well as participating in the hiring, training, and supervision of all Youth Engagement Specialists.
• Work collaboratively with Human Resources on all onboarding, performance issues, and terminations as needed.
• Oversee and coordinate all TLP intakes and discharges following the County Coordinated Entry System (CES) as indicated to ensure that program capacity is optimized, align with contract obligations, and meet the program’s outcomes measurements.
• Serve as the liaison for the Coordinated Entry System which includes participation in CES meetings, program reviews, work groups, learning communities, or trainings associated with the Santa Clara COC.
• Ensure opportunities for training and supportive supervision around trauma-informed care, harm reduction, relentless engagement, motivational interviewing, and other training priorities for engagement and working with youth experiencing homelessness.
• Oversee Targeted Case Management (TCM) component of the TLP program, ensuring all documentation is completed accurately, concisely, and in a timely manner as well as ensuring all TCM guidelines are being followed.
• Ensure adherence to programmatic standards of documentation as it relates to client files to ensure that all client files meet contractual obligations.
• Prepare monthly program reports and participate in quarterly, annual, and program renewal reports as needed.
• Collaborate with CHC’s Development Department in support of the agency’s philosophy of “funding together,” including preparing grant proposals and program renewal reports.
• Oversee annual review and updating of program policies, procedures, and related documents (e.g., program handbooks and applications).
• Monitor program budget. Complete monthly and semiannual budget reports. Provide recommendations for budget modifications.
• Work closely with Data/Quality Assurance to ensure integrity of data entry and reporting. Effectively utilize databases/systems required for reporting purposes including Efforts to Outcomes (ETO) and HMIS.
• Ensure adherence to CHC Policies and Procedures and promote an environment that adheres to the driving philosophy, principles, values, and strategic initiatives of the agency.
• Ensure routine reviews of the TLP physical plant and equipment to ensure areas meet expectations. Complete work requests promptly as needed for repairs.
• Participate as part of CHC’s NorCal leadership and Program Leadership teams. Attend leadership meetings and trainings as indicated. Collaborate with colleagues on initiatives that aim to strengthen an integrated services model including participation in work groups.
• Participate in state-wide and national advocacy measures to give a voice to the complex issues of youth homelessness and the need for diverse services, housing options, and outcome measures that are required in serving transitional age youth.
• Have a significant leadership role in the broader community, advocating for agency support and the issues of the young people we serve.
• Other duties as assigned.

JOB REQUIREMENTS

EDUCATION: Bachelor’s Degree required (Masters strongly preferred) in a field related to Human Services.

EXPERIENCE: Minimum (5) years’ supervisory experience. Minimum (5) years’ experience in residential, homeless services, and/or mental health services.

SKILLS: Knowledge of adolescent development, case management, and crisis intervention. Excellent written and oral communication skills, excellent organizational skills, and strong computer skills. Public speaking skills and comfort in representing CHC in the community. Must be a self-starter and team player with the ability to work with other staff members, clients, vendors, and the public. Bilingual in Spanish is a bonus.

TRANSPORTATION: Must have a valid California driver’s license and a good driving record and ability to drive CHC vehicles.

CONDITIONS: General business/office environment. Must be able to lift upwards to 40lbs on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required.

SUPERVISORY: The position serves as direct supervisor to TLP Manager and case managers.

EQUIPMENT USED: Computers (including email), telephone, and fax used on a regular basis.

Covenant House California does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Covenant House California is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, or gender expression.