VP Operations

hace 1 mes

Barcelona, España Stuart A tiempo completo

Stuart is a sustainable last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.

Our Mission

We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.

Our motto: “Make every delivery a moment all of us can truly celebrate” More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, eCommerce and Professional Services to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 500+ employees with 90+ nationalities working across France, Italy, Poland, Spain, and the U.K.

It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfill our vision

This position can be based either in Warsaw (Poland) or Barcelona (Spain). Relocation and sponsorship visa are not offered at this moment.

Let’s talk about the role

Our operations team focuses on delivering a satisfying and dependable service that allows Stuart to differentiate against its competition, launching new geographies and products, while building and testing the strategic plans at every step.

The VP Operations & Sustainability will set the strategic vision for how to improve both top and bottom lines through operations, product and feature enhancements. You will work with product, engineering, sales, operations, business development, and other teams to make your vision a reality.

What will I be doing?

  • Provide thought leadership to Stuart’s operations team and globally as a member of the Executive team: Actively engage as a member of the global leadership team for cross-cutting strategic, operational and people initiatives
  • Be the advocate for client satisfaction through smooth operations and BPO management: Accountable for engagement framework set with each client segment, with programs delivered by in-house team or with the support of Stuart’s BPO partners
  • Ensure cities are performing according to their potential and the supply-demand level:
  • 1. Develop and operationalize strategies that help us segment the cities and deliver on our service levels set at segment level
  • 2. Guide the organization smoothly into its next stage of growth by introducing best-in-class supply & demand programs that enable a continually expanding global footprint and complexity of operations
  • Be the voice of our couriers by enabling a strong courier value proposition: Continue to evolve the courier value proposition which considers several pillars from earnings, to user experience, protection, and other factors
  • Implement and improve all courier operational processes to enable a healthy supply:
  • 1. Build a strong courier operations team focused on onboarding, activating and retaining couriers in over 150+ cities
  • 2. Enable Stuart to manage a multi-fleet program that considers multiple vehicle types and optimizes for quality of service and CO2 emission reduction
  • Implement Stuart’s ambitious Sustainability program: Embed sustainable practices and goals into day-to-day operations and in our future tech developments in line with our 2035 net zero commitment

What do we need from you?

  • 10+ years of experience scaling an operational team across multiple countries
  • 5+ years of people management experience, including managing and developing leaders and managing remotely across multiple sites
  • Proven track record of attracting talent, scaling and developing high performing teams, and understanding and celebrating diversity
  • English skills are a must
  • Strategic thinker with proven track record of transforming operations through innovation and long-term strategies for continuous improvement, setting organizations up to successfully adapt to evolving business needs
  • A 1% better everyday mindset while questioning the status quo
  • Gritty attitude as there are a new set of challenges you’ll face every day, and just when you think you have a hold on the state of the world, it changes
  • Strong analytical skills with data-driven mindset
  • Excellent communication and collaboration skills
  • Experience in vendor management and contract negotiation is a plus

The stuff you wanna know

  • Work in an international, dynamic and passionate environment with a company culture focused on learning and development
  • Hybrid working model and flexible hours

Current benefits include:

  • Ticket Restaurant by Edenred (€11 daily)
  • Stuart Academy, offering a wide range of upskilling and development opportunities
  • Wellness Allowance (€40 monthly) to use in any gym or sport class
  • Private healthcare provided by Alan ️
  • Free monthly Bicing card
  • Parents-friendly environment - Monthly Childcare voucher Social activities and events (family day, regular community lunch, ceramic class, yoga, gardening class...)
  • Work-from-Abroad policy (enjoy 30 days per year working from anywhere)

At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact

Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status

Please note: Our Talent Acquisition Team is international coming from across the world We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you

Want to learn more about us? Visit

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