Director, Global Claim Excellence

Director, Global Claim Excellence & Promotional Material Approval Operations At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. This role is part of Alcon's Commercial & General Management function, a team that oversees the company's commercial strategies to ensure operational efficiency and support strategic decision making as we transform the eye care industry. The Director, Business Strategy & Planning, is primarily responsible for shaping the company's strategic direction by managing complex projects and collaborating with senior leadership to develop and implement strategic plans. This role requires a deep understanding of industry trends and internal operations to drive business growth and innovation. Key Responsibilities Lead the global implementation of the Claims Excellence Process, ensuring alignment across all Alcon franchises and functions. Own and optimize the Material Approval Process (MAP) operations and procedures across Alcon, driving consistency, compliance, and efficiency. Serve as the strategic integrator across Global Franchises, Regional Marketing, R&D, HEOR, Market Research, Regulatory, Medical, and Legal, fostering collaboration and accountability. Champion Change Management and Cultural Improvement initiatives to promote a positive, solution‑oriented culture across the organization. Collaborate across Franchise Directors with Alcon Top Project and Key Products to streamline cross‑functional pre‑alignment relative to key aspirational claims and studies. Design and operationalize the Claims Resolution Committee, ensuring streamlined governance and decision‑making. Act as a strategic liaison with General Managers across Franchise, US, and International markets, enabling global alignment and communication on MAP operations. Ensure MAP processes meet business objectives in a high‑quality, compliant, and timely manner. Drive the adoption of best practices in MAP through strong stakeholder engagement and continuous process improvement. Provide effective leadership to MAP staff, prioritizing material review, submission readiness, and solution‑focused MAP meetings. Identify and resolve team, process, and system challenges using MAP metric analyses and collaborative problem‑solving. Lead cross‑functional initiatives to enhance the efficiency, effectiveness, and productivity of MAP operations. Develop and report on MAP performance metrics, using insights to drive continuous improvement across stakeholder groups. Maintain and evolve industry best practices in material approval. What You’ll Bring Bachelor’s Degree or Equivalent years of directly related experience (or high school +18 yrs; Association +14 yrs; M.S. +7 yrs; PhD +6 yrs) Proficient in reading, writing, understanding and communicating in English 10 Years of Relevant Experience 6 Years of Demonstrated Leadership Preferred Qualifications Progressive leadership experience in regulatory, marketing operations, or medical affairs within a global healthcare or life sciences organization. Proven track record of leading enterprise‑wide process transformation and change‑management initiatives. Deep understanding of material approval processes, compliance frameworks, and cross‑functional governance. Strong analytical skills with experience in developing and leveraging operational metrics to drive continuous improvement. Exceptional communication and stakeholder management skills, with the ability to influence at all levels of the organization, including executive leadership. Experience working across global markets and navigating complex matrixed environments. Demonstrated ability to foster a positive, collaborative, and high‑performance culture. How You Can Thrive at Alcon Collaborate with teammates to share standard processes and findings as work evolves. See your career like never before with focused growth and development opportunities. Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career Alcon provides a robust benefits package including health, life, retirement, flexible time off, and much more ATTENTION: Current Alcon Employee / Contingent Worker If you are currently an active employee or contingent worker at Alcon, please apply on the internal career site using the appropriate link. Equal Opportunity Employer Alcon is an equal opportunity employer and participates in E‑Verify. Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please send an email to and let us know the nature of your request and your contact information. Seniority Level Director Employment Type Full‑time Job Function Sales and Business Development Industry Medical Equipment Manufacturing #J-18808-Ljbffr