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Agentforce and Data Cloud Architect (AFDC Architect) Apply for the Agentforce and Data Cloud Architect (AFDC Architect) role at Salesforce . This opportunity is open and active. About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We blend ambition with action, technology with trust, and innovate relentlessly. We are looking for Trailblazers passionate about advancing business and the world through AI, driving innovation, and keeping our core values at the heart of everything. Role Description The Agentforce and Data Cloud Architect (AFDC Architect) is a pivotal, customer‑facing role focused on enabling customers to become true Agentic Enterprises. You will serve as a strategic technical advisor and the definitive subject matter expert on Agentforce and Data Cloud, guiding customers through the entire lifecycle—from discovery and presales to activation and ongoing success. Pre‑Sales Responsibilities Engage directly with sales teams on strategic accounts, leading technical discovery, solution design, and presentation of Agentforce and Data Cloud offerings. Define customer use cases and deliver 1:1 workshops, customized demos, and hands‑on POCs/Pilots that showcase platform capabilities. Develop detailed data architectures, provide specific SKU recommendations, and estimate credit consumption. Serve as the deep product expert for Agentforce & Data Cloud, partnering with global AI & Data teams to bring domain expertise to every customer interaction. Advocate the product roadmap with customers, ensuring they have access to the latest innovations and creating a feedback loop between customers and product strategy. Create and deliver comprehensive handover documentation to ensure a seamless transition to post‑sales implementation teams. Post‑Sales Responsibilities Serve as the strategic advisor guiding customers from successful POCs to full production deployment, collaborating with implementation partners and services. Monitor initial credit consumption, fine‑tune solutions for optimal performance, and guide updates to consumption plans. Develop and deliver scalable customer support motions such as webinars and office hours. Collaborate with strategic partners to build their expertise and scale the activation of Agentforce and Data Cloud across the ecosystem. Ensure long‑term customer success by managing the transition to internal teams (Field Delivery Experts, Professional Services, Customer Success Managers) at the appropriate time. Required Qualifications & Skills 5+ years in a customer‑facing technical role (Solution Architect, Sales Engineer, Technical Architect) with prior Salesforce experience a plus. Experience with AI concepts and technologies: LLMs, transformers, RAG, vector databases, prompt engineering, and major cloud AI services (AWS, Azure, or GCP). Proven ability to lead technical pre‑sales cycles, delivering workshops, demos, and POCs. Strong understanding of data integration patterns, APIs, and data governance principles. Excellent communication, presentation, and stakeholder management skills, with the ability to build trust and influence both technical and business audiences. Passion for innovation and deep curiosity for AI and business automation. Willingness to complete a mandatory 6‑week intensive training program with Forward Deployed Engineers. Fluency in English and Spanish. Preferred Qualifications, Skills & Certifications Hands‑on experience with Salesforce Data Cloud (data modeling, ingestion, identity resolution). Knowledge of Big Data processing, data architecture & modeling, and modern data lakehouse concepts. Experience with Databricks or Snowflake platforms and at least one major cloud provider. Certifications: Salesforce Agentblazer Legend (with AI Specialist) and Data Cloud Consultant. Unleash Your Potential At Salesforce, you have limitless growth in all areas, supported by comprehensive benefits and resources that enable work‑life balance. Our AI agents accelerate your impact so you can do your best work and help bring Agentforce to organizations of all sizes. Accommodations If you require assistance due to a disability applying for open positions, please submit a request via the Accommodations Request Form. Posting Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and aim to create a workplace that is inclusive and free from discrimination. Hiring decisions are based on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other protected classifications. This policy applies to all aspects of employment, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of performance, and discipline. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit, with the same commitment to compensation, benefits, promotions, and professional growth for all. Seniority level Not Applicable Employment type Full‑time Job function Engineering and Information Technology Industries Software Development, IT Services and IT Consulting, and Technology, Information and Internet #J-18808-Ljbffr
