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Company: We require on-site presence at our San Vito dei Normanni (BR) office one week 4 times / year Spoki is a Conversational Platform that helps companies build authentic relationships with their customers through WhatsApp and Artificial Intelligence. We believe in the value of genuine connections and provide tools that enable marketing, sales, and customer care teams to communicate in a direct, effective, and personal way. Our culture is built on four key principles: an unwavering passion for what we do, putting customer success first, working as a united and collaborative team, and approaching challenges with an entrepreneurial and results-driven mindset. Evaluate and implement the most suitable AI platforms, frameworks, and tools to support Conversational Commerce use cases, prioritizing cost-effectiveness, scalability, and rapid deployment . Build and deploy advanced AI-driven conversational agents capable of detecting user intent, managing complex flows, and delivering personalized experiences across text, audio, and image interfaces. Sentiment Analysis & Dynamic Flows: Integrate real-time sentiment analysis to personalize conversations dynamically and improve user satisfaction and conversion rates . Transform WhatsApp and other messaging platforms into powerful commerce channels by integrating recommendations, payments, and seamless customer journeys . Design and implement RAG pipelines combining embeddings, vector databases, and retrieval systems to enhance AI context awareness. Ensure AI systems comply with EU data privacy standards , remain scalable under heavy load, and are optimized for cost and performance. AI-Driven Development (Vibe Coding): Work closely with AI coding assistants to generate, refactor, and maintain production-ready code — with at least 75% of development AI-assisted . Focus on architecture, orchestration, and review rather than manual coding. Design effective prompts, validate AI-generated code, and ensure compliance with performance and security standards. Help evolve our internal “Vibe Coding”workflows and best practices for human–AI collaboration. Experience: 3+ years in AI software development, delivering production-grade solutions. Strong proficiency in Python (and optionally Golang ). Databases: Solid understanding of SQL and NoSQL databases (PostgreSQL, Firestore, DynamoDB). Experience with Vector Databases (Milvus, FAISS, Pinecone, etc.). Skilled in Prompt Engineering (instruction tuning, chain-of-thought, multi-shot prompts). Experience with real-time sentiment analysis and conversational flow adaptation. Knowledge of asynchronous processing , real-time data , and message queues. Web Frameworks: FastAPI, Django. ORM & Testing: SQLAlchemy, PyTest. Cloud & Storage: AWS or GCP (S3, Lambda, API Gateway, etc.). Task Queues: Celery, Dramatiq, AWS SQS, or Redis. External APIs: OpenAI, Anthropic, and transcription/image analysis services. Multilingual Environment: Comfortable working in an English-first, distributed, async-friendly team. Automation Tools: Familiarity with AI-assisted development (Cursor, Windsurf, GitHub Copilot). Experience designing automated prompt testing frameworks . Monitoring: Use of LangSmith , Weights & Biases , or similar tools for LLM performance tracking. Knowledge of data anonymization , secure API design, and GDPR compliance. Employees working from the Barcelona office must spend 1 full week at the San Vito dei Normanni (Italy) office every 3 months (i.e., Expenses: 100% of travel and accommodation expenses are reimbursed by Spoki. Be part of building a cutting-edge Conversational Commerce platform poised for global expansion. Career Levels: continuous growth with clear key points to help you design your personal and professional development in the direction you desire Permanent, full-time contract.
