Representative Agent

MTS Globe Spain MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over 12.000 hotels. 250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network. 900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients. The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions. Job description Our team is growing, and we are looking for enthusiastic and customer focused individuals who are looking for new challenges. We are hiring Representative Agents for an incoming agency based in Santa Susanna. As a Representative Agent, you will be the main point of contact for our customers during their holidays, ensuring they enjoy an unforgettable experience in Costa Brava. You will assist them with any queries, provide solutions, and help them make the most of their stay. The main responsibilities are : Promote and sell our excursions and additional services to customers. Build and maintain strong relationships with local hoteliers and service providers. Assist customers with any issues or questions they may have. Support airport assistance and transfers from the airport to the hotel. Report any changes or inconsistencies to our main office. Requirements Minimum of one year of experience in a similar role or a degree in Tourism. Strong customer service orientation. Excellent communication skills. Valid driving license (Category B). Advanced level of French and German (both required). Proficiency in standard office applications. Flexible working schedule. #J-18808-Ljbffr