Sales Assistant – Barcelona

ALOHAS is a Barcelona-based fashion-forward brand that prides itself on its on-demand production system. We encourage sustainable shopping by launching weekly capsules in which items are only produced after orders are placed. This way, we can bring you the latest trends without harming the planet. ALOHAS is more than a fashion brand : it’s a responsible shopping experience and an opportunity to take part in the fight against overproduction in the fashion industry. Working at ALOHAS means being part of the innovation and growth of a Spanish start-up with a young, creative, and proactive team, where communication flows and energy levels are high. It’s a demanding environment, but extremely rewarding, and we take pride in learning from one another and strive to make sustainability a way of life beyond the workplace. We’re passionate about what we do, and that passion shines through in our work.THE ROLEWe are looking for a results-driven Sales Assistant (Mandarin Speaker) for our Barcelona store. You will deliver a  unique and memorable experience  to each client while actively contributing to the commercial success of the store . With a strong sales mindset, use of clienteling tools, and passion for people, you will represent ALOHAS values and play a key role in building customer loyalty and driving performance. YOUR MISSION Be the face of ALOHAS Represent the brand with energy, professionalism, and a deep understanding of our values. Share your knowledge about ALOHAS, our story, products, and sustainability commitments. Stay informed on brand updates and best practices. Ensure the store is always clean, organized, and aligned with visual standards. Deliver an exceptional client experience Offer tailored service that builds trust and long-term relationships with clients. Use the clienteling tool effectively — whether to capture client preferences, follow up after visits, suggest new products, or support retention efforts. Engage with customers in a meaningful way to maximize conversion and satisfaction. Handle questions, returns, and service situations with efficiency and care. Support a seamless shopping experience across online and offline channels. Be a business driver Proactively work to achieve and exceed sales targets. Understand store KPIs and take ownership of your impact on performance. Use the clienteling system as a strategic lever to drive results and nurture client relationships. Support operational tasks that ensure smooth daily store operations. Identify opportunities to improve results, suggest ideas, and take action when needed. Monitor after-sales activity to ensure high client satisfaction and loyalty. Collaborate with your team Foster a positive and collaborative team spirit. Communicate regularly with teammates and management. Share feedback and knowledge to help the team grow. Assist with stock replenishment and inventories as needed. YOU WILL ROCK AT THIS ROLE IF YOU HAVE... Proven experience in retail, ideally in a performance-focused environment Strong sales mindset and ability to meet and exceed targets Experience using clienteling or CRM tools to support client engagement and sales Customer-first attitude and excellent interpersonal skills Fluency in Spanish, English & Mandarin (mandatory) Proactive, solution-oriented and eager to learn High level of integrity, motivation and team spirit BENEFITS A Culture of Freedom, Responsibility & Trust : We believe in autonomy, accountability, and mutual respect. Be an ambassador  of the ALOHAS brand ✨. Exclusive Discounts  : Your family and friends benefit too Growth & Happiness   : Constructive feedback, ongoing learning, and support for your professional journey We’re a Company with Soul : We live and breathe sustainability We support family-life balance, parenthood, gender equality, and diversity Ready to shape the future in a luxury fashion brand? Join us and leave your mark