Oracle HCM Support Lead

hace 1 día


Barcelona, España Unilabs A tiempo completo

Unilabs is seeking an Oracle HCM Support Lead to oversee and manage the support activities related to our Oracle HCM system. This role requires a strategic thinker with a deep understanding of HCM processes and a strong ability to lead a team.

Your key responsibilities and demonstrable experience will include:

  • Excellent knowledge of Oracle Cloud Human Capital Management Application functionality including Core HR, Absence Management, Talent Management, Compensation, and Performance Management, and Oracle Guided Learning.
  • Strong functional expertise covering all Oracle SaaS Applications supporting technologies such as Workflow, HCM Export, HDL, APIs, and Cloud Security.
  • Strong functional knowledge of Oracle HCM Cloud Applications not currently implemented such as ORC, Learning Management, etc., is also desirable.
  • Ability to be hands-on, resolving Level 2 and Level 3 support tickets.
  • Previous experience of regression testing Oracle Quarterly release upgrades.
  • Strong support team and people management skills are essential, along with excellent communication and stakeholder management skills.
  • Produce weekly status reporting including key performance indicators.
  • Building and maintaining strong internal relationships with IT and HR communities along with external suppliers is essential.

Minimum Qualifications:

  • Bachelor's degree in Human Resources, Information Technology, or a related field.
  • A minimum of 6 years of experience in Oracle HCM support or similar roles.
  • In-depth knowledge of Oracle HCM modules and best practices.
  • Proven leadership skills, with experience managing a support team.
  • Excellent problem-solving abilities and analytical skills.
  • Strong communication skills, capable of engaging with stakeholders at all levels.
  • Experience with HCM data management and reporting tools is desired.
  • Oracle HCM certification is an advantage.
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