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JOIN THE FURLA FAMILY @ LA ROCA VILLAGE KEY ACCOUNTABILITIES · Assist and support in managing daily operations: sales, administration, customer service, merchandising and communication · Maximize contribution by helping to achieve budget sales and controlling costs · Assist with Staff selection, training, HR management and administrative issues · Develop and motivate the team in order to achieve highest possible levels of customer service and performance. · Have a focus on sales and key performance indicators of the store results by ensuring a professional handling of our customers’ needs · Manage customer experience, queries and complaints in a timely and efficient manner. Ensure that customer service standards are adhered to and business opportunities are maximized. · Manage store presentation including cleanliness, visual display and merchandising so it is reflective of the brand. · Reach targets and respect the priority of all activities assigned by the Store Manager in relation to store’s image, performance and profitability KEY REQUIREMENTS · Smart, intelligent, fun, goal orientated, and driven by integrity · Excellent in Spanish and English · Retail Leadership experience in a vertically integrated company · Knowledge of the Markets is an asset · Hands On mindset · Self-starter · Accessories experience is an important plus · Results-oriented and process driven, with high expectations of self and team · Exceptional written and verbal communication skills · Encourage an open, honest and positive team environment