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Engagement Delivery Lead
hace 2 meses
ENGAGEMENT DELIVERY LEAD
Location: Spain
As Engagement Delivery Lead you will participate in Level 2 & 3 support activities, IAM platform operations, Application/system onboarding into IAM/PAM solution, and Engineering work.
What will make you successful in this position?
- Extensive experience on IAM support / operations / engineering managed services engagement delivery
- Strong knowledge of the following technology stack: SailPoint IdentityNow, CyberArk, Ping, Entra ID, AD, AWS IAM and PKI (Microsoft, Digicert & Entrust)
- Strong knowledge of IAM processes and controls.
- Good experience in providing advisory services to client on IAM/PAM.
- Strong ability to build trust relationship with customer
- Strong capacity to manage customer expectations
- Strong collaboration mindset
- Strong written and verbal communication skills (Spanish & English).
- Strong desire to deliver high quality solutions and continuously improve quality of services.
- Nice to have: Agile methodology
- Nice to have: DevOps
What will be your mission?
- Be the point of contact for the client with regards to engagement
- Provide reporting on project execution
- Manage risks and associated mitigation plan
- Monitor and report on SLA adherence, define and track improvement action plan
- Ensure the team has the right skills to deliver the services, handle staffing
- Conduct capacity planning exercise and manage demand
- Drive continuous improvement (efficiency, productivity and ticket reduction)
- Support the team to overcome issues
- Provide advisory on IAM to the client (organization, processes and tools)
Apply for this position if you want to remain a successful professional surrounded by a healthy and trendy environment.
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