Servicenow Application Manager

hace 13 horas

Madrid, España ARES CONSULTORES A tiempo completo

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Apply now for the position of ServiceNow Application Manager (incl. Operation) SecOps IRM/GRC and you will be part of the Global Digital Workflows team with a focus on the automation of current IT Services.


As a ServiceNow application manager, you are working as a key link between Healthineers IT services, service owners, and the Healthineers ServiceNow platform team, ensuring the managed modules are running smoothly, and issues are being addressed and solved.


Your tasks and responsibilities:
  1. In collaboration with the Cybersecurity Operations, identify, capture and further detail IT demand from the business stakeholders.
  2. Manage business/customer expectations, feedback, compliments, and complaints.
  3. Manage day-to-day service operations, source and deliver components of standard services.
  4. Measure service performance per SLAs – Check for clarity/accuracy.
  5. Responsible for managing the product backlog in alignment with Service Owner.
  6. Identifying & analyzing issues, bugs, defects.
  7. Point of escalation for issues related to the managed scope and modules.
  8. Interacting with project team members, stakeholders as well as working closely with the vendors.
  9. Ensure compliance to Q, ISEC and DP regulations.
  10. Ensuring test execution in time, collecting test results, preparing test summary report.
  11. Maintaining relevant quality documentation and updating/reviewing Operation Manual (OM).
  12. Driving Viva Engage Group communication with business users (announcements/responses/success stories/tooling changes/news).
  13. Knowledge article creation in the ITSM tool and performing periodical reviews.

Your qualifications and experience:
  1. You have successfully completed a bachelor's degree in computer science or comparable.
  2. You have gathered 2-4 years of experience in at least 3 of the following ServiceNow modules: ITSM, ITOM, ITAM, SPM, SecOps, IRM/GRC.
  3. 5-7 years experience as Application support analyst / Business Partner or similar roles with strengths in gathering requirements, configuration, and testing.
  4. You have profound experience in the field of ServiceNow's security modules (Security Operations and IRM/GRC).

Your profile and skills:

Your ability to lead discussions on relevant business topics in English is the basis for efficient and eye-level communication with colleagues and partners worldwide. You are characterized by self-motivation and a high-performance standard. That's why you like to take the initiative and advance topics confidently and independently. You are able to develop and present solution concepts and decision templates from an economic point of view and to obtain decisions.

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