Store Director

Store Director Location : MadridReporting to : Head of RetailOur client is a fast-growing international fashion brand known for its creative spirit, bold identity, and rapid retail expansion across Europe and beyond. Over the past seven years, they’ve reimagined the sneaker space, transforming everyday footwear into a canvas for individuality and modern style. With over 40 retail locations worldwide—and more on the way—they continue to build a brand where authenticity, artistry, and innovation thrive.As part of their continued growth, we are seeking an experienced and dynamic Store Director to lead the flagship boutique in Madrid. This role will be pivotal in delivering commercial success, strengthening team performance, and representing the brand to both local and international customers. You’ll be responsible for full store operations, while also aligning your team with the global brand vision and strategy.Key Responsibilities Strategic Retail LeadershipDefine and implement a tailored commercial strategy that reflects company goals and local market opportunitiesAlign store operations with wider global retail strategies and brand positioningMonitor KPIs and drive performance improvements through data‑driven decision‑makingTeam Leadership & DevelopmentRecruit, lead, and develop a motivated, high‑performing team that embodies the brand’s culture and valuesConduct regular performance reviews, team briefings, and training to drive results and engagementFoster a collaborative and energetic work environment focused on delivering best‑in‑class serviceOperational & Inventory ManagementEnsure efficient stock control, inventory accuracy, and compliance with visual and operational standardsCoordinate with HQ and logistics teams for replenishment, product launches, and visual updatesMaintain all internal processes and reporting systems to ensure smooth day‑to‑day operationsCustomer Experience ExcellenceDeliver an elevated, personalised service for both local and international clientsHandle escalated customer inquiries with a solution‑focused approachChampion a customer‑centric culture and ensure that every touchpoint reflects the brand's valuesMarket Awareness & Growth ContributionAct as the brand’s representative in the Madrid market, staying informed on industry trends, competitor activity, and client behaviourSupport regional retail initiatives, future openings, and brand activationsYour ProfileMinimum 3 years of experience in a Store Manager or Store Director role within fashion, footwear, or premium / luxury retailProven track record in leading sales teams, meeting targets, and managing all aspects of store operationsFluent in Spanish and English, with excellent communication skills across teams and customer segmentsA natural leader with strong organisational, analytical, and interpersonal skillsPassionate about fashion, innovation, and delivering a standout customer experienceKnowledge of visual merchandising, stock planning, and retail systemsWhy Join Our Client?Be part of an international brand on an exciting growth journeyReceive seasonal product gifting and generous employee discountsEnjoy flexible scheduling, early Friday finishes, and a hybrid work culture where well-being mattersJoin a dynamic, creative team where your ideas and contributions truly countCompany Culture Think Big – Bold thinking and limitless ambition shape everything they doMake It Happen – Ownership, energy, and initiative are core to their successLive the Brand – Pride in authenticity, creativity, and meaningful connectionStronger Together – Teamwork, diversity, and shared goals drive long‑term growthOur client is committed to fostering an inclusive, equitable workplace that reflects the diversity of the communities they serve. All employment decisions are made based on qualifications, merit, and business needs.Please note: Due to the volume of applications, we can only respond to candidates shortlisted for the next stage.#J-18808-Ljbffr