Team Lead, Service Delivery

hace 3 días


La Coruña, España TTEC A tiempo completo

What You'll be Doing

Have a passion to solve work-related puzzles? Are you looking for an opportunity to experience something new each day? You'll monitor performance, provide insights and recommendations relating to program performance indicators and program metrics. You'll also manage and support day-to-day operations, processes, and reporting.
You'll report to the Operations Manager. You'll contribute to the success of the business, the teams you support, and departments you partner with on a consistent basis through your recommendations.


During a Typical Day, You'll

  1. Achieve 100% of assigned goals for the team while actively implementing strategies and initiatives to enable the business to achieve its objectives.
  2. Manage day-to-day operations, processes, and reporting.
  3. Provide leadership, engagement, performance management, communication, and development of staff.
  4. Develop, coach, support, and evaluate the team. Responsible for development of staff.
  5. Improve the key success metrics associated with quality and goals.
  6. Deliver excellent customer service and communication.

What You Bring to the Role

  1. Strong verbal and written communication skills.
  2. Proficient English, both written and verbal.
  3. Ability to lead and collaborate successfully with staff and the wider operations management team.
  4. Strong attention to detail and desire to follow procedures.
  5. High customer service orientation.
  6. Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), ability to learn technology quickly.
#J-18808-Ljbffr

  • La Coruña, España Ttec A tiempo completo

    What You'll be DoingHave a passion to solve work-related puzzles? Are you looking for an opportunity to experience something new each day? You'll monitor performance, provide insights and recommendations relating to program performance indicators and program metrics. You'll also manage and support day-to-day operations, processes, and reporting.You'll report...


  • La Coruña, España Ttec A tiempo completo

    What You'll be DoingHave a passion to solve work-related puzzles? Are you looking for an opportunity to experience something new each day? You'll monitor performance, provide insights and recommendations relating to program performance indicators and program metrics. You'll also manage and support day-to-day operations, processes, and reporting.You'll report...


  • La Coruña, España Ttec A tiempo completo

    What You'll be Doing Have a passion to solve work-related puzzles?Are you looking for an opportunity to experience something new each day?You'll monitor performance, provide insights and recommendations relating to program performance indicators and program metrics.You'll also manage and support day-to-day operations, processes, and reporting.You'll report...


  • A Coruña, España TTEC A tiempo completo

    What You'll be DoingHave a passion to solve work-related puzzles? Are you looking for an opportunity to experience something new each day? You'll monitor performance, provide insights and recommendations relating to program performance indicators and program metrics. You'll also manage and support day-to-day operations, processes, and reporting.You'll report...


  • La Coruña, España Plexus A tiempo completo

    We need your talent. In Plexus Tech we need a Service Delivery Manager who will be the person in charge of ensuring the fulfilment of the commitments acquired in the different projects to be implemented, as well as in the operation and provision of clients. He/she will also coordinate the different internal and external actors involved in the different...

  • Service Delivery Manager

    hace 4 semanas


    La Coruña, España Plexus A tiempo completo

    We need your talent. In Plexus Tech we need a Service Delivery Manager who will be the person in charge of ensuring the fulfilment of the commitments acquired in the different projects to be implemented, as well as in the operation and provision of clients. He/she will also coordinate the different internal and external actors involved in the different...


  • A Coruña, España Plexus A tiempo completo

    We need your talent. In Plexus Tech we need a Service Delivery Manager who will be the person in charge of ensuring the fulfilment of the commitments acquired in the different projects to be implemented, as well as in the operation and provision of clients. He/she will also coordinate the different internal and external actors involved in the different...


  • La Coruña, La Coruña, España Couples Resorts Jamaica A tiempo completo

    We are seeking a highly skilled and experienced individual to join our team as a Bar Team Lead at Couples Resorts Jamaica.About UsCouples Resorts is a leading provider of all-inclusive vacations, renowned for its exceptional service, luxurious amenities, and unforgettable experiences. Our commitment to excellence has earned us the highest level of repeat...


  • La Nava de Santiago, Badajoz, España Nordex Group A tiempo completo

    Job DescriptionCompany Overview:Nordex Group is a leading manufacturer of wind turbines, committed to creating a sustainable future. We welcome talented individuals to join our team and contribute to this mission.Salary:The estimated salary for this role is $120,000 - $150,000 per year, depending on location and experience.Job Responsibilities:As a Senior...


  • La Coruña, La Coruña, España Igalia A tiempo completo

    Lead Developer - Compilers TeamJob Description:This position involves collaborating with cross-functional teams to design, implement, and maintain new features for JavaScript engines and runtimes. You will work on large-scale software projects written in C/C++, contribute to web programming language standardization, and lead the development of new...

  • IAM Operations Team Lead

    hace 1 semana


    La Coruña, La Coruña, España Lonza A tiempo completo

    Lonza, a global leader in life sciences, is seeking an experienced IAM Operations Lead to join their team. Salary: $120,000 - $150,000 per year.About the RoleThis is a key leadership position responsible for overseeing the security and smooth operation of Lonza's Identity and Access Management (IAM) environment. The ideal candidate will possess a deep...


  • La Coruña, La Coruña, España Couples Resorts Jamaica A tiempo completo

    We are seeking a seasoned Guest Services Team Leader to join our dynamic team at Couples Resorts Jamaica. In this pivotal role, you will be responsible for delivering exceptional guest experiences and ensuring the highest level of customer satisfaction.**Job Summary:**The Guest Services Team Leader reports directly to the Guest Services Manager and is...

  • Delivery Coordinator

    hace 3 semanas


    La Coruña, España Wärtsilä A tiempo completo

    Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our...


  • La Coruña, La Coruña, España Couples Resorts Jamaica A tiempo completo

    We are seeking a skilled Bar Team Leader to join our dynamic team at Couples Resorts Jamaica.Job Summary:The successful candidate will provide assistance to management in ensuring the effective operation of the bar department, maintaining adequate staffing levels and analyzing training needs. They will also be responsible for developing and implementing...

  • Data Architect Lead

    hace 1 semana


    La Coruña, La Coruña, España Sportserve A tiempo completo

    Lead Data ArchitectSportserve is a pioneering company in the sports betting and gaming industry, driven by innovation and excellence. With a global presence and a team of over 2,000 employees, we offer exciting career opportunities for professionals who share our passion for technology and data-driven solutions.Salary: $120,000 - $180,000 per yearWe are...


  • La Coruña, La Coruña, España Bizaway S.R.L. (Es) A tiempo completo

    About BizAway">BizAway S.R.L. (Es) is a leading international company specializing in travel management solutions. With a strong focus on sustainability, we aim to deliver innovative and efficient services to our clients.We are looking for an experienced Team Leader to oversee the Vigo Travel Agent Team and play a key role in shaping the future of our...

  • Delivery Coordinator

    hace 3 semanas


    La Coruña, España Wärtsilä Corporation A tiempo completo

    .Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our...

  • Delivery Coordinator

    hace 3 semanas


    La Coruña, España Wärtsilä A tiempo completo

    .Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our...


  • La Coruña, La Coruña, España Couples Resorts Jamaica A tiempo completo

    At Couples Resorts Jamaica, we are committed to delivering exceptional guest experiences. As a Guest Services Team Leader, you will play a vital role in ensuring that our valued guests receive unparalleled service and satisfaction.Job SummaryThe ideal candidate for this position will possess excellent leadership and motivational skills, with a proven track...

  • Delivery Coordinator

    hace 3 días


    La Coruña, España Ares Consultores A tiempo completo

    Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets.Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.Our ultimate aim is to provide increased value to both our...