ServiceNow Platform Architect

Intrum Madrid, Community of Madrid, Spain Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large. Intrum has circa 10,000 dedicated professionals who serve around 80,000 companies across Europe. Intrum considers everybody to be a leader, leading ourselves when collaborating to meet the needs of our clients and customers. We are all accountable to our actions and trust and care for each other. This gives us the 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth. About the Role ServiceNow Platform Architect – Intrum We are seeking a highly skilled and visionary ServiceNow Platform Architect to lead the design, development, and transformation of our ServiceNow platform from traditional IT Service Management (ITSM) to a holistic Enterprise Service Management (ESM) framework. What will you do Architect and lead the end-to-end platform strategy, design and implementation of the ServiceNow platform covering ITSM, CSM, HR, ITOM, CMDB Discovery, Sourcing and Procurement Operations and Security Operations modules. Drive the transformation from scattered ITSM to a comprehensive Enterprise Service Management (ESM) solution, expanding ServiceNow capabilities across the enterprise. Lead platform governance, roadmap development, and best practice enforcement to ensure scalability, security, and compliance. Collaborate closely with global business stakeholders, IT teams, and external vendors to gather requirements, design solutions, and oversee deployments. Leverage Agentic AI tools and capabilities within the ServiceNow ecosystem to enhance automation, predictive analytics, and user experience. Manage CMDB strategy and Discovery processes ensuring accurate configuration management data that supports operational efficiency and risk mitigation. Mentor and guide development teams and administrators on architecture standards, coding best practices, and solution design. Foster a culture of respect, empathy, and collaboration within diverse, international teams. Identify opportunities for process improvement and automation across IT and business workflows. Stay current with ServiceNow releases, emerging trends, and technologies to continuously enhance platform capabilities. What we’re looking for Proven experience as a ServiceNow Architect with deep hands‑on expertise in ITSM, CSM, HR Service Delivery, ITOM, CMDB Discovery, and SecOps. Lead the solution design and implementation of ServiceNow to deliver value to business and IT while leveraging OOTB ServiceNow capabilities. ServiceNow certifications such as Certified System Administrator, Implementation Specialist (ITSM, CSM, HR, ITOM, SecOps), and Architect certification (CTA/CMA) are highly desirable. Knowledge of security frameworks and compliance standards related to SecOps. Bachelor’s degree in Computer Science, Information Technology, or related field preferred. Proven experience working in international, multicultural environments. Strong interpersonal skills with a commitment to respect, empathy, and ethical collaboration. Excellent problem‑solving, communication, and stakeholder management skills. Ability to navigate technical and organizational complexities and work with stakeholders from across the organization. What we offer A challenging, exciting and developing position in an international company with growth ambitions. Highly motivated and skilled co‑workers globally. Being part of a supportive culture where effort counts. We facilitate your learning through different learning arenas. How to apply If you are interested in this position and believe you have the right qualifications, please send your English CV and a cover letter via the “apply” button. As a multinational company, our Global Talent Acquisition Partner is based in Spain and you might receive a call with a Spanish phone number. At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology #J-18808-Ljbffr