Head of Delivery Operations

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. At SGS, we have an open corporate and international culture. We offer a dynamic work environment in a leading global company. Our high professional standards and our sustainability approach guarantee you a future-oriented work environment. We invest in our employees for the long term and are committed to supporting your development within the company. Our business principles include: Integrity, Health, Safety & Environment, Quality & Professionalism, Respect, Sustainability, and Leadership. Leading and coordinating the operational delivery of all medical schemes including MDR and IVDR conformity assessment activities under SGS NB 1639. This role ensures the effective performance of clinical, audits, technical, and product assessment functions, driving operational excellence, regulatory compliance, and strategic resource management. Oversees all technical teams, manages performance, and supports the development of processes, systems, and personnel to meet business and regulatory objectives. The role reports to the Head of Notified Body 1639. Ensure compliance with ISO 13485, MDSAP, UKCA, and EU MDR / EU IVDR requirements throughout assessment lifecycles. Ensure the team follows efficient allocation and utilization of technical resources across all conformity assessment activities (in coordination with Commercial & Delivery). Operational management of technical certification activities, including resource allocation, technical KPI monitoring, and process improvements. Lead training and competence management strategies across technical teams to maintain regulatory and technical expertise. Support proactive recruitment, onboarding, and qualification of personnel involved in conformity assessment. Drive continuous improvement of technical workflows, IT systems supporting assessment, and quality management processes to enhance efficiency and service quality. Act as key interface with regulatory authorities, accreditation bodies, and internal stakeholders to maintain SGS reputation, designations, accreditations and compliance. Manage and promote impartiality and conflict of interest policies across all teams (including subcontractors), ensuring independence of conformity assessment decisions. Ensure compliance with SGS integrity policies, health & safety standards, and confidentiality across technical operations. Collaborate with Commercial & Delivery to harmonize handovers (contract→planning→assessment), align capacity with demand, and support timely service without compromising compliance. Commercial/Delivery Touchpoints carried over for completeness (scoped to technical dependencies): Provide technical input to commercial business development and bid responses when needed (e.g., Support budget/KPI visibility for technical operations and contribute to overall performance management. Excellent interpersonal and stakeholder management skills. Strong organizational and change management capabilities. Strong commercial understanding and appreciation of the TIC industry. Experience in resource planning. Minimum 10 years in the medical device or IVD industry, including experience in design, manufacturing, auditing, or technical documentation assessment. At least 5 years senior leadership in a Notified Body managing technical employees. Minimum 2 years in revenue-focused leadership roles, including full profit and loss (P&L) accountability, budget management, and financial reporting. Fluency in English in addition to the local language. Given the complex network internal interactions of this role, experience gained within the SGS Group would be an advantage. The role can be fully remote and we are open to consider candidates located accros Europe (with valid work permit). Please kindly write your CV in English Global and very stable company, world leader in the TIC (Testing, Inspection and Certification) industry. Flexible schedule and hybrid model. We offer a supportive and inclusive work environment that encourages professional growth and personal development. #