Blended Contact Center Agent

hace 16 horas

San Fernando, España Mass Markets A tiempo completo

Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.We are looking for contact center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and upsell customers on new products and services. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.Schedules vary by site and project. This is a full-time, on-site position. Prior contact center experience isn\'t required; candidates experienced in customer service industries, such as servers, bartenders, and retail associates, are encouraged to applyTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.Key Responsibilities Support customers, handle requests, provide solutionsThoroughly learn clients\' products and servicesMaintain existing relationships with professionalismUtilize new systems for accurate

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