Senior Support Analyst
hace 1 semana
OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. The Challenge OneTrust is seeking a Support Analyst to join our Professional Services team. You’ll provide advanced product support, troubleshooting, and pragmatic solutions for complex and high-impact customer issues. This role requires a confident communicator with strong technical acumen, analytical thinking, and a genuine passion for helping customers succeed. Your Mission Manage Level 2 and 3 support cases, diagnosing and resolving customer issues efficiently. Collaborate across teams, including Product and Engineering, to identify root causes and deliver timely solutions. Build deep expertise in specific areas of the OneTrust platform and related technologies through ongoing learning. Create and share knowledge articles, best practices, and process improvements within the Support community. Maintain up-to-date privacy certifications (e.g., CIPP/E, CIPM) and contribute to our culture of continuous improvement. Work independently, manage your priorities, and meet service performance goals. You Are A resourceful, customer-focused problem-solver who communicates with clarity, confidence, and empathy. You thrive in fast-paced environments, learn quickly, and take ownership of challenges from start to resolution. Your experience includes: 5+ years’ experience in a technical support, professional services, or similar customer-facing role. Experience with the OneTrust Privacy Platform or equivalent enterprise software. Strong technical foundation in APIs/integrations, JSON, Freemarker, SMTP, SSO, Kubernetes, and cloud solutions . Exceptional written and verbal communication skills, with the ability to explain complex issues clearly and confidently. Advanced troubleshooting and analytical skills with a focus on pragmatic, customer-centered solutions. Flexibility to support alternate shifts (e.g., late or weekend hours) when needed. What We Offer We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. #J-18808-Ljbffr
-
Senior ETRM
hace 16 horas
madrid, España Repsol A tiempo completoA leading energy company in Madrid is seeking a Senior Business Analyst with over 10 years of experience in ETRM support, particularly in the Natural Gas industry. The role requires extensive knowledge of the Horizon platform and offers a hybrid work model with a permanent contract. Candidates should have strong analytical skills and be proficient in SQL and...
-
Senior Web Support Analyst
hace 1 semana
Madrid, España Capitole A tiempo completoCapitole is one of the best IT consulting companies and the place you want to be. Why?Desplácese hacia abajo para obtener una visión general completa de lo que requerirá este trabajo. ¿Es usted el candidato adecuado para esta oportunidad? People in the center. We believe in a different model, more human, with the employee in the center of our company...
-
Senior Web Support Analyst
hace 2 semanas
Madrid, España Capitole A tiempo completoCapitole is one of the best IT consulting companies and the place you want to be. Why?Compruebe a continuación si tiene lo necesario para esta oportunidad y, si es así, envíe su solicitud lo antes posible. People in the center. We believe in a different model, more human, with the employee in the center of our company Interesting projects. Cutting-edge...
-
Senior Web Support Analyst
hace 2 semanas
Madrid, España Capitole A tiempo completoCapitole is one of the best IT consulting companies and the place you want to be. Why?Compruebe a continuación si tiene lo necesario para esta oportunidad y, si es así, envíe su solicitud lo antes posible. People in the center. We believe in a different model, more human, with the employee in the center of our company Interesting projects. Cutting-edge...
-
Senior Web Support Analyst
hace 4 semanas
Madrid, España Capitole A tiempo completoCapitole is one of the best IT consulting companies and the place you want to be. Why? 🤝 People in the center. We believe in a different model, more human, with the employee in the center of our company 👨 💻 Interesting projects. Cutting-edge technologies. Agile methologies 😁 Happiness and low turnover rate 🎓 €1200 per year training...
-
Senior Web Support Analyst
hace 1 semana
Madrid, España Capitole A tiempo completoCapitole is one of the best IT consulting companies and the place you want to be. Why?Para ser considerado para una entrevista, por favor, asegúrese de que su solicitud se ajusta plenamente a las especificaciones del puesto que se encuentran a continuación. People in the center. We believe in a different model, more human, with the employee in the center...
-
Senior Web Support Analyst
hace 2 semanas
Madrid, España Capitole A tiempo completoCapitole is one of the best IT consulting companies and the place you want to be. Why? People in the center. We believe in a different model, more human, with the employee in the center of our company Interesting projects. Cutting-edge technologies. Agile methologies Happiness and low turnover rate €1200 per year training budget Flexible working hours More...
-
Senior Analyst for PMO support, hibrido
hace 2 semanas
Madrid, España Axiom Software Solutions A tiempo completoSenior Analyst for PMO supportRole Context: PMO support and budget management and analysis. Task Description: Provide PMO support Build ppt presentations Expenditure book keeping at project level Excel including pivot tables required Interaction with finance Understanding of concepts such as capex, interest rates, vat Candidate Must-Have Skills and...
-
IT Support Analyst
hace 2 semanas
Madrid, España Page Personnel España A tiempo completoLa misión principal será garantizar que la infraestructura de TI, la red y todos los dispositivos de TI de la empresa funcionen y estén configurados correctamente, de acuerdo con las políticas y estándares del Grupo.La persona seleccionada será la principal y única líder de soporte de TI en Madrid con una interacción continua con las oficinas de...
-
Proposal Analyst/senior Analyst
hace 6 días
Madrid, España Pivotal A tiempo completo**OVERVIEW**: Pivotal is a leading one-stop shop offering CRO (Contract Research Organization) services to the healthcare industry. Our people are all bound by a shared passion for taking on the immense challenges of clinical development programmes with Investigational Medicinal Products, medical devices, diagnostics and nutrition products. Pivotal’s...
